The Keys To Excellence

"Provides readers with biblical truths and principles of prosperity that can be applied to all areas of their lives"--Provided by publisher.

Drawing on Zen philosophy and his expertise in the martial art of aikido, bestselling author George Leonard shows how the process of mastery can help us attain a higher level of excellence and a deeper sense of satisfaction and fulfillment in our daily lives. Whether you're seeking to improve your career or your intimate relationships, increase self-esteem or create harmony within yourself, this inspiring prescriptive guide will help you master anything you choose and achieve success in all areas of your life. In Mastery, you'll discover: • The 5 Essential Keys to Mastery • Tools for Mastery • How to Master Your Athletic Potential • The 3 Personality Types That Are Obstacles to Mastery • How to Avoid Pitfalls Along the Path • and more...

Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Raise organizational effectiveness to improve the quality of instruction and dramatically impact student achievement! Working in tandem with the powerful National Education Association′s KEYS initiative (Keys to Excellence in Your Schools), this second edition focuses on how to change a school′s organizational structure and culture to improve the quality of teaching and learning. Each chapter, revised and updated to address continuous improvement and narrowing the achievement gap, provides a wealth of knowledge from leading experts in the field including Patricia A. Alexander, Eva L. Baker, James A. Banks, Peter Cookson, Lorna M. Earl, Richard F. Elmore, Michael Fullan, Geneva Gay, Willis D. Hawley, Jacqueline Jordan Irvine, Kenneth Leithwood, Ann Lieberman, Judith Warren Little, Lynne Miller, P. Karen Murphy, Fred M. Newmann, Sonia Nieto, Janet Ward Schofield, Walter G. Stephan, Gary Sykes, and Linda Valli. Educators at all levels, policymakers, and parents will discover how to apply the lessons learned from research. This essential handbook provides new chapters, including exemplary practice on teaching and learning for a multicultural society and on continuous school improvement. Now you can advance to the next level of change with an integral resource for school reform.

What if your purpose was your own - not society's, not the bank, not teachers and peers. What if you had the freedom and confidence to take control of your life today? This book will teach you how to master your life by giving you the four keys of excellence; unstoppable mindset, financial freedom, ultimate leadership, and how to live by your values.

Offers strategies for enabling sustainable high performance by systematically investing in employee health and happiness, citing the vulnerabilities of common business practices while offering examples of effective leadership.