Manual De Capacitacion Para Meseras Y Meseros

This is the spanish translation of this best selling book managers will learn how to develop a winning team of food service members that will give consistently excellent service that will bring guests back. Estas nuevas series do los editores do âeoeFood Service Professional Magazineâe están conformadas por los libros más explicativos y apropiados para los operadores serios de servicio do comidas hoy en el mercado. La información se reduce a lo esencial y cubre todos los puntos básicos, brindando explicaciones claras y útiles, e infomación especifica. Además, todos los títulos de la serie incluyen los números telefónicos y páginas web de las companies a las que se hace referencia.

Robbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.

Make better decisions - every day, everywhere! Decide and Conquer, Second Edition brings together all the practical skills you need to do just that. This quick, concise book identifies every key obstacle to quality decision-making and shows exactly how to overcome them. You'll discover how your personality impacts your decision-making, why instincts and experience can lead you astray, how to simplify complex decisions without oversimplifying them and much more. Renowned management author Dr. Stephen P. Robbins translates cutting-edge research findings about human behavior and decision-making into language anyone can understand - and act upon. In this Second Edition, he provides many new and updated examples, updated research, and new coverage, including these crucial new topics: Are you a Maximizer or a Satisficer - and what it means for your decision-making Overcoming the familiarity bias, adaptation bias, and fear-of-loss bias How to stop throwing good money after bad Knowing when doing nothing is your best option Accounting for gendered decision-making styles Decide and Conquer, Second Edition covers everything from goal-setting and risk-taking to overconfidence to procrastination, and offers indispensable insights for overcoming the multiple biases that are built into all human decision-makers. You'll use Robbins' powerful techniques to improve every decision you make - about your relationships, career, finances, everything!

In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge. Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; how to manage a diverse culture; and ways to lead effectively in a digital world. New truths include: how to nurture friendly employees, forget about age stereotypes, first impressions count, be a good citizen, techniques for managing a diverse age group, and ethical leadership among others.

Designed to supplement courses in organizational behavior, principles of management, human resource management, human relations, supervision and applied psychology. The only text available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.

This unique, re-engineered book defines and describes the new "paradigm" brought on by recent dramatic changes in the field of management. Managing Today! redefines the traditional "functional" approach employed by previous management books to more accurately reflect recent, fundamental changes in the economy and workplace—changes that have significantly reshaped today's managers' jobs. Robbins' balanced approach presents an effective integration of theory and application displayed within a clear, visual design specifically tailored for today's readers. Coverage includes changing issues in today's workplace (risk, privatization, multiple skills, and continual retraining); culture shock; time-management skills; cycle-time reduction and technology transfer; virtual teams; human behavior; leadership; trust building; change management; and more. For human resources professionals, business managers/team leaders, and anyone interested in Organizational Behavior and Business Management.