Ending Nurse To Nurse Hostility Second Edition

An update to the first and most respected book for new and experienced nurses challenged to provide high-quality care in a hostile and unsupportive environment. Find out why this book is a best seller and how it's helped thousands of nurses navigate a changing healthcare system According to the Health and Human Services Nursing Study (2010), 47.8% of former nurses cited reasons related to horizontal hostility as their reason for leaving the profession. Revised to reflect current research on horizontal hostility in the nursing field (also known as lateral violence), Ending Nurse-to- Nurse Hostility, Second Edition, provides staff nurses and their managers with techniques to create a workplace that promotes team relationships and career development while preventing burnout. Ending Nurse-to-Nurse Hostility provides staff nurses and their managers with the knowledge they need to: Identify verbal abuse, bullying, and other detrimental behaviors Develop responses to defuse or head off such behaviors Create positive alternatives to hostility These skills support the success of the individual nurse, the unit, and patient care quality at a time when healthcare systems are publicly ranked on patient experience and outcomes.

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This book addresses the real needs of nurses in the rapidly changing post--Affordable Care Act healthcare world, providing empirical research and tested techniques for creating a workplace that promotes team relationships and career development while preventing burnout.

Outside of nursing, most people believe bullies are native only to playgrounds and high school locker rooms. Unfortunately, bullies also frequent hospital units, ambulatory care centers, clinics, and even emergency departments. Their targets? Their own colleagues and peers. Most practitioners know that the old adage “nurses eat their young” is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation. Worst of all, it can decrease the quality of patient care. This fully updated new edition, What to Do When Nurses Hurt Nurses, tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurseon- nurse violence while establishing an action plan for the future.

" During this critical nursing shortage, the profession cannot afford to lose RNs to stress-related illnesses and burnout. Thomas' award-winning series guides nurses to optimize their efficiency and relationships in the workplace, and to solve work-related problems. This updated new edition contains greater appeal to younger staff nurses, new research data, new vignettes from a variety of practice perspectives, current issues in practice, and vertical career movement for staff nurses, managers, administrators, educators. Other Key Features: Explores the causes, manifestations, and consequences of nurses' stress, anger, and burnout Presents strategies for becoming re-energized, resilient, and powerful advocates for our patients and for ourselves Helps to resolve individual and group barriers to greater job satfistaction and productivity "

Nursing has a not-so-secret problem. The profession is prone to—some would say thrives on—workplace conflict, incivility, bullying, and meanness. And while nurses observe and experience this conflict daily, too few have been trained in its resolution. Toxic Nursing aims to change that with strategies, tools, and techniques to help nurse leaders, managers, and administrators defuse conflict, turn around toxic situations, and create positive, healthy work environments. Written by Cheryl Dellasega—author of the groundbreaking books Surviving Ophelia and Mean Girls Grown Up—Toxic Nursing explores the reasons behind toxic behavior and its impact on not just the workplace but patient safety. TABLE OF CONTENTS Part 1: The Relational Nurse Manager Chapter 1: Incivility Chapter 2: The Newbie: Mistreatment of New Nurses Chapter 3: The Know-It-All/Criticism Queen Chapter 4: Gossip and Trash Talk Chapter 5: Cliques, Campaigns, and High School Drama Chapter 6: Competition and Credit Chapter 7: Nurse Managers as the Problem Part 2: Working Together Chapter 8: Men in White Chapter 9: Better Than You Chapter 10: Generations at Work Chapter 11: Competent and Caring Leaders? Chapter 12: Social Media, Electronic Communication, and Professionalism Part 3: Navigating Toxic Systems Chapter 13: Politics and CYA Chapter 14: Patients as Victims Chapter 15: On the Battlefield: Nurses Under Attack Chapter 16: Toxic Culture/Environment Chapter 17: Conclusion Appendix A: Is Your Management Style Causing Conflict? Appendix B: Conflict Case Scenario Appendix C: Organizational Cynicism Self-Assessment Appendix D: When It’s Time to Seek Outside Counsel Appendix E: Compassion Fatigue ABOUT THE AUTHOR CHERYL DELLASEGA, PhD, RN, CRNP, is a Professor in the Department of Humanities at Penn State College of Medicine. An award-winning author, speaker, and researcher—and founder of Club and Camp Ophelia—she has spent much of her career helping women and girls confront and overcome bullying and relational aggression. She has worked clini­cally as a nurse practitioner and is an international expert on family relationships.

Provides a wealth of proven anti-bullying resources for all nursing settings This pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement, "Incivility, Bullying, and Workplace Violence" and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully. Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a "bully-proofing" chapter replete with such useful tools as a bullying checklist, a guide to "de-toxifying" the workplace, and an explanation of the ANA Code of Ethics related to bullying. Key Features: Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategies Based on the hallmark ANA document “Incivility, Bullying, and Workplace Violence Contains 10 instructive case studies depicting common bullying scenarios Provides a wealth of anti-bullying resources for use in all nursing settings Offers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls

AJN Book of the Year Award Winner! (Second Edition) "This book is a gem! It provides a wealth of well researched information to help the reader understand sources of stressÖ.It tackles very important issues that lead to burnout and provides an exceptionally comprehensive analysisÖ.This book is illuminating for clinicians." Afaf Meleis, PhD, DrPS(hon), FAAN Dean of Nursing, University of Pennsylvania School of Nursing This inspiring, award-winning title guides nurses to transform work-related stress and anger into strength and resilience. The profession has witnessed increasing workplace violence, conflicts with colleagues, and poor working conditions. In this book, Thomas demonstrates how anger can actually be a catalyst for personal and professional empowerment. In this new edition, Thomas discusses the causes and consequences of nurses' stress and anger, and presents new strategies to prevent and manage both, even under the worst conditions. She demonstrates how to forge stronger relationships with colleagues and patients, and solve work-related problems head-on. As a nursing educator, therapist, practitioner, and practicing RN, Thomas provides personal accounts of her own experiences as a nurse, struggling to meet the many challenges of the job. Key Features: Thoroughly updated with new research data and case studies Offers step-by-step guidelines on working towards remediation and healing Organized with bulleted lists and boxes highlighting key points Guidance on pursuing career movement, both vertical and horizontal Useful for nurses, hospital administrators, managers, and graduate students

Nurses too often encounter battered women, abused children, and other victims of family violence in hospital and emergency room settings. Nurses therefore have a unique and important role to play in the prevention, identification, and mitigation of violence. This newly revised second edition is a landmark resource that provides comprehensive, nursing-focused coverage of intimate partner violence (IPV), child abuse, and more. This textbook provides a detailed overview of all types of family and other violence, including IPV, same-sex IPV, abuse during pregnancy, intimate partner homicide, stalking, violence against women with disabilities, dating violence, child abuse, children witnessing violence, sexual assault of both children and adults, and elder abuse. The book offers both graduate and undergraduate nursing students a clear view of the essential theories, interventions, and issues surrounding nursing and family violence-presenting an approach that empowers nurses to contribute to the prevention of this worldwide health problem. Special Features: Chapters on legal and forensic issues address the nurse's role and responsibilities when confronting family violence In-depth attention to cultural issues promote culturally relevant practice Abundant diagrams and tables offer quick access to essential standards for care Practice assessment forms and model interventions give practical strategies for addressing family violence A new chapter describes international work in family violence