Drivers Of Institutional Trust And Distrust

Trust in many institutions, such as government and media, has declined in the past two decades. Although such trends are well documented, they are not well understood. The study described in this report presents a new framework for assessing institutional trust and understanding the individual characteristics and institutional attributes that affect trust. Analysis is based on a survey of 1,008 respondents conducted through the RAND Corporation's American Life Panel in April 2018. The study makes several key contributions to the field of institutional trust research. First, researchers used a scale that distinguishes between trust and distrust, thus allowing a different understanding of trust. Second, the analysis is a first step toward understanding why people trust institutions. The framework allows exploration of components of trustworthiness-i.e., the institutional attributes that people say they consider important to levels of trust (e.g., integrity, competence). The researchers also analyzed relationships between components of trustworthiness and the individual characteristics of those expressing the level of trust. Third, the survey featured questions about multiple institutions, allowing researchers to make comparisons across institutions. The research provides insights into individual characteristics and institutional attributes associated with institutional trust. This study is a "first cut" at a complicated concept and at exploring what is needed to rebuild institutional trust.

Trust in many institutions, such as government and media, has declined in the past two decades. Although such trends are well documented, they are not well understood. The study described in this report presents a new framework for assessing institutional trust and understanding the individual characteristics and institutional attributes that affect trust. Analysis is based on a survey of 1,008 respondents conducted through the RAND Corporation's American Life Panel in April 2018. The study makes several key contributions to the field of institutional trust research. First, researchers used a scale that distinguishes between trust and distrust, thus allowing a different understanding of trust. Second, the analysis is a first step toward understanding why people trust institutions. The framework allows exploration of components of trustworthiness-i.e., the institutional attributes that people say they consider important to levels of trust (e.g., integrity, competence). The researchers also analyzed relationships between components of trustworthiness and the individual characteristics of those expressing the level of trust. Third, the survey featured questions about multiple institutions, allowing researchers to make comparisons across institutions. The research provides insights into individual characteristics and institutional attributes associated with institutional trust. This study is a "first cut" at a complicated concept and at exploring what is needed to rebuild institutional trust.

Public trust is a cornerstone of the Finnish administrative and political model, it has also been a key element of Finland's successful response to the COVID-19 pandemic. Preserving and strengthening the Finnish trust capital will be of essence for facing trade-offs and challenges ahead, particularly on the recovery phase following the pandemic.

The importance of research on the notion of trust has grown considerably in the social sciences over the last three decades. Much has been said about the decline of political trust in democracies and intense debates have occurred about the nature and complexity of the relationship between trust and democracy. Political trust is usually understood as trust in political institutions (including trust in political actors that inhabit the institutions), trust between citizens, and to a lesser extent, trust between groups. However, the literature on trust has given no special attention to the issue of trust between minority and majority nations in multinational democracies – countries that are not only multicultural but also constitutional associations containing two or more nations or peoples whose members claim to be self-governing and have the right of self-determination. This volume, part of the work of the Groupe de recherche sur les sociétés plurinationales (GRSP), is a comparative study of trust, distrust, and mistrust in multinational democracies, centring on Canada, Belgium, Spain, and the United Kingdom. Beliefs, attitudes, practices, and relations of trust, distrust, and mistrust are studied as situated, interacting, and coexisting phenomena that change over time and space. Contributors include Dario Castiglione (Exeter), Jérôme Couture (INRS-UCS), Kris Deschouwer (Vrije Universiteit Brussel), Jean Leclair (Montréal), Patti Tamara Lenard (Ottawa), Niels Morsink (Antwerp), Geneviève Nootens (Chicoutimi), Darren O’Toole (Ottawa), Alexandre Pelletier (Toronto), Réjean Pelletier (Laval), Philip Resnick (UBC), David Robichaud (Ottawa), Peter Russell (Toronto), Richard Simeon (Toronto), Dave Sinardet (Vrije Universiteit Brussel), and Jeremy Webber (Victoria).

Trust between citizens and their governments is crucial for the legitimacy and functioning of democracies. This paper discusses the main determinants of people's trust in public institutions and their measurement, in times of crisis as well as for a long-term, strong, inclusive and green recovery. It presents evidence on the great variation in the levels and drivers of trust across public institutions, across levels of government within countries, and among population groups. It also identifies three main trust challenges for public governance that were heightened by the COVID-19 crisis: i) people's views on the credibility and effectiveness of government action on intergenerational and often global challenges; ii) the changes in political participation and political attitudes; and iii) an increasing distrust of and disengagement from democratic processes. Building on previous OECD work, and taking into account lessons from other crises and handling of the COVID-19 pandemic, the paper introduces a revised and expanded version of the OECD Framework on Drivers of Trust in Public Institutions. Furthermore, it discusses how this Framework is applied in the OECD Trust Survey. Both the Framework and the Survey aim to provide governments with actionable evidence to build and maintain people's trust as the basis for successful planning and policy reforms, allowing democracies to be fitter, stronger and more resilient in the future.

This volume explores the various ways in which trust is thought about and studied in contemporary society. In doing so, it aims to advance both theoretical and methodological perspectives on trust. Trust is an important topic in this series because it raises issues of both motivation and emotion. Specifically, notions of trust and fairness motivate individuals to behave in a manner they deem appropriate when responding to governmental authority. On the emotions-related side, individuals have emotional responses to institutions with authority over their lives, such as the city government or the Supreme Court, depending on whether they perceive the institutions as legitimate. The public’s trust and confidence in governmental institutions are frequently claimed as essential to the functioning of democracy), spawning considerable research and commentary. For those in the law and social sciences, the tendency is to focus on the criminal justice system in general and the courts in particular. However, other public institutions also need trust and confidence in order not only to promote democracy but also to assure effective governance, facilitate societal interactions, and optimize organizational productivity. Not surprisingly, therefore, important research and commentary is found in literatures that focus on issues ranging from social sciences to natural resources, from legislatures to executive branch agencies, from brick and mortar businesses to online commerce, from health and medicine to schools, from international development to terrorism, etc. This volume integrates these various approaches to trust from these disciplines, with the goal of fostering a truly interdisciplinary dialogue. By virtue of this interdisciplinary focus, the volume should have broad appeal for researchers and instructors in a variety of disciplines: psychology, sociology, political science, criminal justice, social justice practitioners, economics and other areas.

Trust in public institutions is a cornerstone of the Norwegian administrative and political model. It has also been a crucial element in Norway’s response to the COVID-19 pandemic. Preserving and strengthening this “trust capital” will be essential for Norway in addressing future trade-offs and challenges, such as ensuring the sustainability of the welfare model, coping with climate change and maintaining social cohesion.

Trust is an essential elixir for public life and neighborly relations, and when Americans think about trust these days, they worry. Two-thirds of adults think other Americans have little or no confidence in the federal government. Majorities believe the public’s confidence in the U.S. government and in each other is shrinking, and most believe a shortage of trust in government and in other citizens makes it harder to solve some of the nation’s key problems. As a result, many think it is necessary to clean up the trust environment: 68% say it is very important to repair the public’s level of confidence in the federal government, and 58% say the same about improving confidence in fellow Americans. The new survey of 10,618 U.S. adults, conducted Nov. 27-Dec. 10, 2018, using the Center’s nationally representative American Trends Panel, covers a wide range of trust-related issues and adds context to debates about the state of trust and distrust in the nation. The margin of sampling error for the full sample is plus or minus 1.5 percentage points. In addition to asking traditional questions about whether Americans have confidence in institutions and other human beings, the survey explores links between institutional trust and interpersonal trust and examines the degree to which the public thinks the nation is shackled by these issues.

This book is the result of the workshop “Deception, Fraud, and Trust in Agent Societies”, held in Barcelona on June 4, 2000 as part of the Autonomous Agents 2000 Conference, and organized by Rino Falcone, Munindar Singh, and Yao-Hua Tan. The aim of the workshop was to bring together researchers from di?- ent ?elds (Arti?cial Intelligence, Multi-Agent Systems, Cognitive Science, Game Theory, and Social and Organizational Sciences) that could contribute to a b- ter understanding of trust and deception in agent societies. The workshop scope included theoretical results as well as their applications in human-computer - teraction and electronic commerce. This book includes the revised and extended versions of the works presented at the workshop, incorporating many points that emerged in our discussions, as well as invited papers from experts in the ?eld, which in our view allows a complete coverage of all relevant issues. We gratefully acknowledge the ?nancial support from the Italian National Research Council - Institute for Cognitive S- ence and Technology and the ALFEBIITE European Project, contract number IST-1999-10298. We would like to express our gratitude to Cristiano Castelfranchi for his stimulating and valuable comments and suggestions both for the organization of the workshop and for the preparation of this book.

The erosion of public trust challenges government’s capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in ...