Civility In Business And Professional Communication

"Civility has become one of the new century's "hot-button" words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from America's leading corporations as well as testimony from communication professionals currently working in business and industry."--BOOK JACKET.

Ensuring Civility Online: Professional Etiquette in the Virtual Workplace provides a practical approach with clear guidelines for managing behavior in a virtual environment. In a world of increasing self-expression and self-promotion, the practice of etiquette seems absent in many everyday encounters, Additionally, the constant connectivity offered by technology has led to a decline in interpersonal communication skills including empathy, civility, and common courtesy. Despite the fact that technology has allowed for, and even promoted, the widespread growth of incivility, the main culprit behind rudeness remains human behavior. While numerous books about incivility are available, the focus of those publications is most often on the topic of incivility and not on the means to reduce or alleviate its presence. Ensuring Civility Online: Professional Etiquette in the Virtual Workplace provides a practical approach with clear guidelines for managing behavior in a virtual environment. The concise content will be helpful to trainers, educators, managers, employees, students, conference planners, conference attendees, and any others attempting to navigate the virtual environment in a professional manner. This book will provide you with the knowledge and tools needed to conduct yourself professionally in any virtual setting.

Winner of the Everett Lee Hunt Award 2014. Winner of the NCA Clifford G. Christians Ethics Research Award 2013 from the Carl Couch Center for Social and Internet Research The crisis of incivility plaguing today's workplace calls for an approach to communication that restores respect and integrity to interpersonal encounters in organizational life. Professional civility is a communicative virtue that protects and promotes productivity, one's place of employment, and persons with whom we carry out our tasks in the workplace. Drawn from the history of professions as dignified occupations providing valuable contributions to the human community, an understanding of civility as communicative virtue, and MacIntyre's treatment of practices, professional civility supports the «practice» of professions in contemporary organizations. A communicative ethic of professional civility requires attentiveness to the task at hand, support of an organization's mission, and appropriate relationships with others in the workplace. Professional civility fosters communicative habits of the heart that extend beyond the walls of the workplace, encouraging a return to the service ethic that remains an enduring legacy of the professions in the United States.

The authors present the fundamentals of business communication in every stage of professional life: writing résumés, preparing for interviews, securing a job, communicating with colleagues and supervisors, working on a team, and advancing into management and leadership positions. Young and Travis encourage people building careers to create an image or brand that employers will recognize as a good fit for their companies. Skills that cement an appealing brand include: proficient use of language (verbal and written), problem-solving abilities, expert use of technology and social media, enthusiasm for work and people, a moral and ethical foundation, the ability to adapt quickly to new ideas, and being a role model for others. Chapter discussions include practical advice on developing these skills. The journey to a satisfying career begins with self-assessment. Readers are prompted to analyze their communication strengths and weaknesses. The chapters offer guidance on how to reinforce strong points and to work on eliminating shortcomings. Effective communicators expand listening skills to enhance their ability to adapt verbal and nonverbal communication to the needs of clients and colleagues in a diverse, global workplace. The authors provide meaningful advice on gender communication, image management, intercultural communication, and communicating in difficult situations. Competent communication is critical to establishing good rapport and creating a positive work environment.

A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering the skills of professional civility.

Civility isn't just the newest touchy-feely catchphrase. It's a power that costs absolutely nothing and yet transforms people, businesses, and personal relationships. Civility invokes trust, heals wounded relationships, and invites safety and honesty into conversations. It saves money, headaches, lawsuits, and reputations. Within these pages, you'll discover what incivility costs American businesses and employees beyond dollars and cents, what to do if you find yourself on the business end of incivility, and most importantly, how to unleash the civility within yourself.

In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity. Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.

The paralysis of civility and the heightened acrimony in both public and private fora is considered a detriment to the health of a high-functioning and prosperous society. In the context of contemporary culture, the potential conflict between people with antithetical values and antithetical ideologies in a nonconsensual and neutral-ground locale is at a heightened level. When two people are obligated to each other in professional environments, they need to get along. Yet, as organizations have flattened and gone casual over recent decades, the boundaries of traditional politeness and respect have diminished (Andersson & Pearson, 1999). Leadership and organizational environments are aligned tangentially with the social science of professional behavior, and the discourtesy shared between professional peers has become emblematic of incivility. The price of incivility for companies around the world is on the rise, according to Christine Porath (2013). Civil communication is essential for carrying out fundamental tasks for successfully managing and maintaining a business (Lazzari, 2018). The next generation is inheriting a complex world of incivility, and the need for soft-skill education aimed at the attainment of human harmony is worthy of investigation. There is a substantial corpus of literature on the concept of civility, even though there is no existing framework for it currently. However, as a result of investigating prosocial behavioral norms and drivers, there are numerous supporting frames (Grant, 2013a, 2021; Schein & Schein, 2018) and collective agreement that reference civility as a result. This research endeavors to speak to the contextual evidence discovering how the lens of contemporary frames could connect differentiated norms to civility for baccalaureate level comprehension and practice. As humans circumvent the world, the global implications of the study were significant as civility is a catalyst for healthy, diverse, and productive environments.

Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve any workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.