Unleash Quality

Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

If you discovered a new market comprising 53% of the world’s population, would you act to invest in it? There are 1.3 billion people around the world who identify as having a disability. When you include friends and family, the disability market touches 53% of all consumers. It is the world’s largest emerging market. Unleash Different illustrates how companies like Google, PepsiCo, and Nordstrom are attracting people with disabilities as customers and as employees. Replacing “nice to do” with “return on investment” allows market forces to take over and the world’s leading brands to do what they do best: serve a market segment — in this case, the disability market. Business managers will come to understand how taking a charity-oriented approach to people with disabilities has failed, what action is required to capitalize on the world’s biggest emerging market, and how their organizations can grow revenue and cut costs by attracting people with disabilities as customers and talent. Rich gives the reader a peek into how he rose from a Canadian school for “crippled children” to manage $6 billion for one of Wall Street’s leading firms. He makes it easy to relate to the business goal of serving disability — because he has actually done it.

"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Unleash Your Inner Company distills John Chisholm’s four decades of successful entrepreneurship in Silicon Valley into ten steps to discover, launch, and scale the ideal business for you. You will learn how to: • Mobilize your passions and perseverance to reinforce each other and achieve your goals • Discover unsatisfied human and customer needs in those areas where you have natural advantages • Match those needs with your resources and strengths (your “STARS”) to assess which needs fit you best • Improve those fits by acquiring and developing the right resources and strengths; differentiate yourself by being not better, but different, from competitors, even well-established ones • Innovate by combining things you already know in novel ways • Partner with firms and individuals so you and your business can focus on what you do best • Evaluate your options and choose the best one for you • Launch and scale up your successful business, uniquely tailored to you and your strengths. Along the way, you will discover: • That you have many more resources and advantages for success than you realize • How and when to choose a co-founder and team members • How to avoid competitors, and thus gain time and space to get established • How to find, nurture, and ride positive feedback loops within yourself, with your team members, and among your customers • How to build and maintain your self-confidence despite setbacks • If, when, and how to raise money • How to evolve and scale your business, no matter how modest, into a large enterprise, if you so desire • When to comply with, or circumvent, or oppose regulations that impede the formation or growth of your business • What you can learn from Apple, Google, Facebook, and Uber. You will learn from the author’s mistakes—as many as he was able to squeeze into the 400 pages of this book—so you don’t make the same ones. Regardless of your background, location, interests, and passions, the timeless and universal insights, principles, anecdotes, and exercises of Unleash Your Inner Company will inspire and guide you from your first steps, through every kind of obstacle, to the ultimate success of your venture.

Unleash Possible is a how-to guide for high-growth marketing in complex selling environments. Author Samantha Stone, the revenue catalyst, shows you how to initiate growth, and how to partner with sales to get the right results.

"The vast majority of the workforce in any organization possesses far more talent, intelligence, capability, and creativity than their present jobs require or even allow." - Dr. Stephen R. Covey That's what Talent Unleashed is about—unleashing that unlimited store of potential in people. That's a leader's job. And how does a leader do that job? Through 3 leadership conversations—not just individual events, but ongoing discussions designed to help people give the best they can. In these conversations, leaders trade fear for trust, confusion for clarity, and micromanaging for empowerment. The three vital conversations are: The performance Conversation The Voice Conversation The Clearing the Path Conversation Performance Conversations define roles and set clear goals. Leaders hold people accountable for these roles and goals, thus transforming team members from "managed hirelings" to "trusted partners and teammates." Voice Conversations affirm the worth and potential of each person on a team. Leaders help individuals discover their unique gifts, talents, and abilities and align these gifts, talents, and abilities to the great mission of the organization. It is the process that ignites the inner fire. Clear the Path Conversations turn supervisors into leaders who become sources of help and empower people to succeed in their jobs. Leaders help clear away the obstacles from the success pathway.

In this nail-biting sequel to Tehlor Kay Mejia’s critically acclaimed fantasy novel We Set the Dark on Fire, La Voz operative Carmen is forced to choose between the girl she loves and the success of the rebellion she’s devoted her life to.Perfect for fans of The Handmaid’s Tale and Anna-Marie McLemore. Being a part of the resistance group La Voz is an act of devotion and desperation. On the other side of Medio’s border wall, the oppressed class fights for freedom and liberty, sacrificing what little they have to become defenders of the cause. Carmen Santos is one of La Voz’s best soldiers. She spent years undercover, but now, with her identity exposed and the island on the brink of a civil war, Carmen returns to the only real home she’s ever known: La Voz’s headquarters. There she must reckon with her beloved leader, who is under the influence of an aggressive new recruit, and with the devastating news that her true love might be the target of an assassination plot. Will Carmen break with her community and save the girl who stole her heart—or fully embrace the ruthless rebel she was always meant to be?

Unleashing your Humble Alpha is the key factor to unlocking profound leadership, unshakable confidence, clarity of purpose, and the quality of life you dream of.It's a natural power created by you when in alignment, which supercharges your ability to take massive charge in business and life, so you can stop grappling for power, failing to motivate staff, or struggling in your relationships. It's the momentum you've been searching for.The leader you've always wanted to be idles right beneath the surface. As combat veterans and military leaders who've been exposed to highly elite training, Steven and Lane decode how you can master your life, conquer everything that stands in your way, improve your ability to cope with stress, and run towards greatness.Steven and Lane didn't become great leaders until they stepped outside the confines of the military and had to adapt to the diverse workforce, creativity and motivating through desire and emotion.Tapping into their time in the military, extensive travels, uncommon connections, and years of experience turning around million-dollar companies, they unlock the holistic and integrated secrets to unleashing the profound leader and Humble Alpha that already lives within you.Through vivid storytelling, pointed advice, and powerful action steps, Steven and Lane help you dig deep, drop every excuse, and achieve what every leader wants yet very few possess-massive momentum, power, happiness, and a balanced quality of life.

A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketing What do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It’s the winning approach John Hall used to build Influence & Co. into one of “America’s Most Promising Companies,” according to Forbes. In this step-by-step guide, he shows you how to use content to keep your brand front and center in the minds of decision makers who matter. He reveals: • how consumer needs and expectations have changed and what this shift means for you • how to build a helpful, authentic, and consistent brand that serves others just as well as it serves you • proven methods for using digital content to enrich your target audience’s lives in ways that build real, lasting trust Whether you’re a marketing leader engaging an audience of potential customers, a business leader looking to humanize your company brand, or an industry up-and-comer seeking to build influence, maintaining a prominent spot in your audience’s minds will increase the likelihood that the moment they need to make a choice, you’ll be the first one they call. There’s no better way to drive opportunities that result in increased revenue and growth. Business is never “just” business. It’s always about relationships. It’s always about a human connection. When you’re viewed as a valuable, trustworthy partner, the opportunities are endless. Position yourself for success by establishing and developing content-driven relationships that keep you and your brand Top of Mind.