The Zero Defects Option
Author | : Crosby Company, The |
Publisher | : |
Total Pages | : 100 |
Release | : 2008-02-01 |
Genre | : Organizational effectiveness |
ISBN | : 9780980219203 |
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"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains the Zero Defects (ZD) concept and contains the Seven Principles of Defect Prevention that make ZD work.