The Call Center Dictionary
Author | : Madeline Bodin |
Publisher | : CRC Press |
Total Pages | : 232 |
Release | : 2002-01-03 |
Genre | : Computers |
ISBN | : 148229558X |
Download The Call Center Dictionary Book in PDF, Epub and Kindle
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.