Smarter Government

"Smarter Government: Governing for Results in the Information Age is about a more effective way to lead that is emerging, enabled by the Information Age. It provides real solutions to real problems using GIS technology and helps develop a management strategy using data that will profoundly change an organization, as successfully implemented by Gov. Martin O'Malley in the state of Maryland"--

Smarter Government Workbook: A 14-Week Implementation Guide to Governing for Results distills the lessons from Smarter Government into a 14-week plan to achieve strategic performance management.

Government “of the people, by the people, for the people” expresses an ideal that resonates in all democracies. Yet poll after poll reveals deep distrust of institutions that seem to have left “the people” out of the governing equation. Government bureaucracies that are supposed to solve critical problems on their own are a troublesome outgrowth of the professionalization of public life in the industrial age. They are especially ill-suited to confronting today’s complex challenges. Offering a far-reaching program for innovation, Smart Citizens, Smarter State suggests that public decisionmaking could be more effective and legitimate if government were smarter—if our institutions knew how to use technology to leverage citizens’ expertise. Just as individuals use only part of their brainpower to solve most problems, governing institutions make far too little use of the skills and experience of those inside and outside of government with scientific credentials, practical skills, and ground-level street smarts. New tools—what Beth Simone Noveck calls technologies of expertise—are making it possible to match the supply of citizen expertise to the demand for it in government. Drawing on a wide range of academic disciplines and practical examples from her work as an adviser to governments on institutional innovation, Noveck explores how to create more open and collaborative institutions. In so doing, she puts forward a profound new vision for participatory democracy rooted not in the paltry act of occasional voting or the serendipity of crowdsourcing but in people’s knowledge and know-how.

One of the biggest problems with modern democracy is that most of the public is usually ignorant of politics and government. Often, many people understand that their votes are unlikely to change the outcome of an election and don't see the point in learning much about politics. This may be rational, but it creates a nation of people with little political knowledge and little ability to objectively evaluate what they do know. In Democracy and Political Ignorance, Ilya Somin mines the depths of ignorance in America and reveals the extent to which it is a major problem for democracy. Somin weighs various options for solving this problem, arguing that political ignorance is best mitigated and its effects lessened by decentralizing and limiting government. Somin provocatively argues that people make better decisions when they choose what to purchase in the market or which state or local government to live under, than when they vote at the ballot box, because they have stronger incentives to acquire relevant information and to use it wisely.

This book investigates the role of smart cities in the broader context of urban innovation and e-government, identifies what a smart city is in practice and highlights their importance to the welfare of society. The book offers specific, measurable, and action-oriented public sector planning and management principles and ideas for smart governance in the era of global urbanization and innovation to help with the challenges in maintaining the democratic system of checks and balances as well as the division of powers in a highly interconnected world. The book will be of interest researchers, practitioners, students, and public sector IT professionals that work within innovation management, public administration, urban technologies and urban innovation, and public local administration studies.

Logged On offers a new mobile technology model and five solutions that can improve citizens' interactions with a more effective and efficient government. The book presents a number of examples from around the world, but focuses on South Asia countries -- some of the most challenging in the world.

Do you think your life will get better in the future? Geoff Smart had some doubts. He saw what you see?how broken government has become. He worried about his career, his family's future, and our everyday quality of life. Then one day, Geoff received an unexpected message that changed how he saw the problem. Geoff was asked to help. His journey took him behind the scenes to work with other private sector leaders who had made the leap into government. What he discovered will surprise you. Leadocracy will tell you Why great leaders avoid government How the "3 As of Leadership" can help us identify, hire, and become better leaders How we can avoid nonleader candidates like the Turtle, Bureaucrat, Screamer, and Idealist How the adrenaline rush of "flow" can offer leaders from the private sector the adventure of a lifetime Thomas Paine's Common Sense painted a vision that inspired a generation and changed the course of human history. The movement of our time is leadocracy?government by society's greatest leaders. Leaders like you.

In this IBM® Redbooks® publication we describe a centralized reporting and alerting system for governmental social service organizations. We include information about how to integrate key IBM building blocks to bring social services data sources together into an effective structure that allows for reporting on key metrics required by higher levels of government to help secure funding for reporting on the effectiveness of the various social service programs, and to give case workers and care providers quick and easy access to all the services ever provided to a person and their family, which can aid in the reduction of duplicate persons, and therefore, payments, in addition to reducing fraud and abuse of social services funds. The target customers for this solution are state or county social service organizations responsible for services, such as these: Caring for the welfare of children Caring for the adult and aging Getting people back to work who have fallen on hard times The intent of this book is to provide information to help with building your own similar system. We have also included an appendix containing information about the IBM Government Industry Framework and services for additional guidance and use.

Collaborative democracy—government with the people—is a new vision of governance in the digital age. Wiki Government explains how to translate the vision into reality. Beth Simone Noveck draws on her experience in creating Peer-to-Patent, the federal government's first social networking initiative, to show how technology can connect the expertise of the many to the power of the few. In the process, she reveals what it takes to innovate in government. Launched in 2007, Peer-to-Patent connects patent examiners to volunteer scientists and technologists via the web. These dedicated but overtaxed officials decide which of the million-plus patent applications currently in the pipeline to approve. Their decisions help determine which start-up pioneers a new industry and which disappears without a trace. Patent examiners have traditionally worked in secret, cut off from essential information and racing against the clock to rule on lengthy, technical claims. Peer-to-Patent broke this mold by creating online networks of self-selecting citizen experts and channeling their knowledge and enthusiasm into forms that patent examiners can easily use. Peer-to-Patent shows how policymakers can improve decisionmaking by harnessing networks to public institutions. By encouraging, coordinating, and structuring citizen participation, technology can make government both more open and more effective at solving today's complex social and economic problems. Wiki Government describes how this model can be applied in a wide variety of settings and offers a fundamental rethinking of effective governance and democratic legitimacy for the twenty-first century.

Why technology is not an end in itself, and how cities can be “smart enough,” using technology to promote democracy and equity. Smart cities, where technology is used to solve every problem, are hailed as futuristic urban utopias. We are promised that apps, algorithms, and artificial intelligence will relieve congestion, restore democracy, prevent crime, and improve public services. In The Smart Enough City, Ben Green warns against seeing the city only through the lens of technology; taking an exclusively technical view of urban life will lead to cities that appear smart but under the surface are rife with injustice and inequality. He proposes instead that cities strive to be “smart enough”: to embrace technology as a powerful tool when used in conjunction with other forms of social change—but not to value technology as an end in itself. In a technology-centric smart city, self-driving cars have the run of downtown and force out pedestrians, civic engagement is limited to requesting services through an app, police use algorithms to justify and perpetuate racist practices, and governments and private companies surveil public space to control behavior. Green describes smart city efforts gone wrong but also smart enough alternatives, attainable with the help of technology but not reducible to technology: a livable city, a democratic city, a just city, a responsible city, and an innovative city. By recognizing the complexity of urban life rather than merely seeing the city as something to optimize, these Smart Enough Cities successfully incorporate technology into a holistic vision of justice and equity.