Smart Skills Negotiation

Book 1 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead.Become a master negotiator with just 7 key stepsNegotiating is a part of everyday life, but in business it’s absolutely critical to your success. In the current challenging work and business environment, never has the skill of negotiation been more important, both with new clients and existing ones. Whether you are negotiating a one-off deal or managing a long-term project, securing the appropriate and best deal is paramount in any workplace... business success or failure can depend on it.This book will provide you with all you need to know, including insight into processes such as: •Preparing a strategy with multiple options •How to deal with pressure, tricks and tensions •Maximise return on investment (ROI) You will also be given an in-depth look at the vital after-negotiation period where skilled negotiation is required to resolve emerging problems as a deal is executed or a service provided.ContentsForewordIntroduction: Getting the best dealChapter 1. Negotiation: Getting to grips with the core approachesChapter 2. Preparation: The route to achieving successChapter 3. Trading: Achieving successful balanceChapter 4. Making It Work: Good tactics, bad tactics and downright ploysChapter 5. The Interpersonal Dimension: The behavioural interactionsChapter 6. The Fine Print: The contractual elements of a dealChapter 7. Focusing on the Key Issues: Attention to detail

Communication is one of the most basic functions in any organization. It transmits ideas, thoughts, information, opinions, and plans between various parts of an organization as well as to external customers or businesses – Its vital importance can never be over emphasized. Yet it can be difficult and communication breakdown is not uncommon. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium, and relevancy and our guide covers those areas within the below chapters: •Essential foundations of success •Preparation •Face-to-face communication •Putting it in writing •Electronic Communication •On your feet •Being persuasive •Negotiating Our Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.

Part of the Smart Skills Series Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an employee, manager, freelancer or business owner.Many of the most successful business ideas and projects spring from collaboration between people, so making sure you work effectively with others can be the making or breaking of a business

The four vital steps for successful negotiation--explained with wit and clarity by a master negotiator. Using examples from his own broad range of negotiating experiences, Freund presents a "game-plan" approach to negotiating--a technique far more successful than hardball competition or win-win cooperation.

Part of the Smart Skills series, Persuasion offers all you need to know to get the most out of your business operations. With the current global economic crisis excellent persuasion skills have become invaluable as businesses now more than ever must maximise every opportunity they face.Persuasion is not only required as part of negotiation, but in every aspect of working and business life. There are many different facets to persuasion and different approaches this book provides the details that will help you get ahead in the workplace.A must for any employee, manager, freelancer or business owner.

Two average sixteen-year-old boys are preparing for their Board exams. Neither of them is the brightest in class, in fact, they've both flunked their pre-Boards. But even as they feverishly revise, the world outside is on the verge of collapse - with an ongoing insurgency, illegal migration and the constant declaration of bandhs that threaten to disrupt their exams. And as if these distractions aren't bad enough, there's also the nagging thought of what their future might hold. Not that the question matters when one of them finds himself kidnapped! Will they manage to save themselves and still make it past the Boards? S#!t Called Board Exams and Terrorism tackles serious issues like education and insurrection, but is, at its heart, a delightful coming-of-age story. A must-read for every person who has ever been afraid to appear for an examination.

Part of the Smart Skills series, Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an employee, manager, freelancer or business owner.Many of the most successful business ideas and projects spring from collaboration between people, so making sure you work effectively with others can be the making or breaking of a business.

Part of the Smart Skills series, Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an employee, manager, freelancer or business owner. Many of the most successful business ideas and projects spring from collaboration between people, so making sure you work effectively with others can be the making or breaking of a business.

The authors had each spent years working on career development and mentoring in their specific fields and then, over a decade ago, joined forces to offer negotiation training for those in the health sciences. David Kupfer, as chair of the world-renowned University of Pittsburgh Department of Psychiatry, had worked with younger scientists for years. The questions these scientists asked were often about their scientific hypotheses, how best to frame their research questions, how to understand the outcomes of their studies, and how best to present those outcomes, both in person and in writing. However, just as often their questions involved career concerns. What should a young female resident do about timing her next pregnancy when she feels the biological clock ticking but wants to take on a particularly demanding set of rotations because they seem essential to her career goals? How should a young faculty member who has just received his first research grant begin to gracefully establish his independence from the chief of his laboratory, who still sees him as someone to boss around? When Andrea Kupfer Schneider, a Harvard-trained negotiation professor for over 20 years, started helping her father with these conversations, they both noticed a startling gap: unlike their business and law school peers, academics generally receive no training in negotiation skills. This made no sense to Kupfer and Schneider: studies show that young scientists often fall off their career paths because they weren't satisfied- but that the lack of satisfaction generally is less about science than it is about interpersonal challenges and workplace communication. The negotiation trainings they devised resulted in participants feeling more confident in asking for what they need to be successful. Even when they don't get what they need, they say, now they can step back, analyze what happened, diagnose the situation, and strategize about how to improve for the next negotiation. In short, knowing more about negotiation has given them confidence that their skills can improve over time. As they completed their studies and negotiated in their workplaces, graduates of these early trainings asked for more advanced training, and the authors have been busy with tutorials, trainings, and lectures in medical schools and other university venues. Over what is now more than a decade of helping academics and scientists learn about negotiation, the authors have received many requests for a book that presents a framework for mastering negotiation skills and provides a pathway to improving such skills over time through practice and experience. The authors initially thought of writing a book for early career academics in medicine, but after much discussion-with colleagues, with former students, and others-they shifted to creating something more broadly applicable to different contexts and different life stages. They recognize that no one book can be all things to all people, but aim to address a wide audience of professionals at varying stages in their careers. They hope that in reading this book you will learn about negotiation styles and effectiveness, increase your self-understanding through the assessment tools in the appendices, think about how you would handle the challenges posed in the scenarios, and, most important, start to practice your negotiation skills. Becoming an effective negotiator is a journey, and they look forward to hearing about yours.

Book 3 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Gain a competitive edge at work with your business writing skills Effective business writing skills can help you win that million-pound contract, earn a promotion, resolve a dispute or generate a significant increase in business leads. Our Smart Skills book offers proven, practical advice on how to put over a clear and impressive message in a style that's deceptively simple and even enjoyable to read. These guidelines will teach you how to:•Write and format business reports, proposals or presentations•Recognise the dangers of poor writing•Write effectively under time pressure•Use persuasive techniques and structures•Deal with all types of documentation from a "simple" email to a long reportAccessibly written, it includes checklists, templates and exercises to help you work through even the most basic building blocks of good writing. Business Writing provides an antidote to the dangers of 'gobbledegook' and 'business-speak' and allows you to generate any kind of document with confidence. After reading this guide, your writing will be effective, engaging and memorable- a vital skill for all professionals.***ContentsPreface: The dangers of poor writing and the opportunities of good1. Introduction: Good writing is the business equivalent of an open goal2. Getting it down right3. Making language work for you4. Making it persuasive5. Horses for courses: linking style to method6. The brief, the very brief and the ubiquitous email7. At length: reports and proposalsPostscript,