Project Stakeholder Management

The keys to project management success delivered by one of the world's most respected experts in the field Why do some project managers achieve their project goals while others fail? Drawing on his years of experience as a recognized global expert on project management and organizational change, author Tres Roeder answers that question, and lays out a proven path to project success. Focusing on the major differences between project management and other types of management—not least of them being the temporary nature of projects versus the repetitive nature of most managerial tasks—Roeder describes best practices in all key areas of managing project stakeholders. A recognized global expert on project management provides the foundational elements required for project management success Contributes toward the fulfillment of the continuing education required every three years to maintain PMP® accreditation Uses real-world scenarios and relevant case studies to present project management concepts to beginning and intermediate PMP®s Contains chapters on Leadership, Buy In, and Negotiation for more advanced project managers (PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Carrying out a project as planned is not a guarantee for success. Projects may fail because project management does not take the requirements, wishes and concerns of stakeholders sufficiently into account. Projects can only be successful through contributions from stakeholders. And it is the stakeholders that evaluate whether they find the project successful - an evaluation based on criteria that go beyond receiving the project deliverables. More often than not, the criteria are implicit and change during the project course. This is an enormous challenge for project managers. The route to better projects, say Pernille Eskerod and Anna Lund Jepsen, lies in finding ways to improve project stakeholder management. To manage stakeholders effectively, you need to know your stakeholders, their behaviours and attitudes towards the project. The authors give guidance on how to adopt an analytical and structured approach; how to document, store and retrieve your knowledge; how to plan your stakeholder interactions in advance; and how to make your plans explicit, at the very least internally. A well-conceived plan can prevent you from being carried away in the ’heat of the moment’ and help you spend your limited resources for stakeholder management in the best way. To make this plan, you need to agree on the objectives of your stakeholder strategy and ways to achieve them. Project Stakeholder Management offers tactics and tools founded on established marketing communications theory as well as strategic management for doing just that. This book is part of Gower’s Fundamentals of Project Management Series.

One of the most challenging aspects on projects is managing stakeholder expectations and getting their commitment and buy-in to the project. Written by an experienced Project Management consultant, trainer and coach, this book will provide you with the know-how, techniques and templates you need to conduct robust stakeholder management on your projects. The approach described here is scalable. On large complex projects, you should perform rigorous and robust stakeholder management. On smaller, less complex projects, you need to apply the spirit of the method. Stakeholder engagement is one of the most important keys to successful projects. Having a tried-and-tested set of stakeholder management tools is essential for all project managers. This book provides an essential and up-to-date toolkit for project managers to identify, assess and engage their stakeholders. It is packed with free-to-use tools and templates that experienced project managers use to successfully manage their stakeholders. No waffle, page filling theory or unnecessary padding. Practical. Relevant. Useful.

Are you struggling to engage your key stakeholders?Do you lose sleep the night before important meetings because you are worried about how things will turn out? Have you failed to complete an important project on time because you didn't know how to get people to stick to their commitments? If you would like to become better at influencing and persuasion, but don't know where to begin, then start here! "Stakeholder Management: 50 Quick and Easy Ways That you can Become Brilliant at Project Stakeholder Management" explains the essential steps to successful stakeholder management, using a step-by-step approach. You will learn: How to easily identify all of your key stakeholder groups How to quickly build enthusiasm and motivation How to get people to commit to your delivery dates How to create an army of advocates who support your project from start to finish When to turn on the charm and when to turn up the heat When to say no to difficult stakeholders. This is a no-nonsense, tips based book intended to be used to boost results. It can be read from cover to cover but is better off being used as a reference guide. The book supports the entire stakeholder management process and includes tips aimed at both beginners and more seasoned practitioners. Who is this book for? Those who stand to benefit most from this book include: Project management professionals, including Project Managers, Programme Managers, Project Directors, Portfolio Managers, Project Management Office (PMO) Managers Consultants, including Management Consultants, Business Consultants, Business Analysts, Requirements Managers, Independent Consultants and Business Owners Those with responsibility for managing resources, including Practice Managers, Line Managers and Resource Managers Business Managers and leaders, including Executive Management, Line Managers / Operations Managers with project responsibilities, Those with responsibility for project funding and benefits management, including Project Sponsors, Finance Directors, Project Directors, Account Managers, Account Directors New and aspiring managers looking to develop and progress their careers and needing to learn how to cultivate and develop business relationships. Table of Contents: How to get the most from this book Stakeholder Management 101 Stakeholder Management mistakes you need to avoid Stakeholder Identification tips Stakeholder Analysis tips Stakeholder Communication tips Stakeholder Management tips Stakeholder Relationship tips Frequently Asked Questions about Stakeholder Management Process Visuals About the author Quote from the author Bryan Barrow: "I wrote this book to address a gap that exists in the skill set of many people who work in the project management profession. For too long we have watched projects fail, despite the millions spent on project management tools, training and certification, and the billions wasted on failed and failing projects. "The underlying causes of so many failures is related to the way that people and groups communicate and collaborate. This is where we stand to make the greatest improvement, because stakeholder management is a topic that is only now getting the attention that it so desperately deserves."

This book provides a stakeholder-centered analysis of projects and explains which identification, analysis, communication, and engagement models are relevant to different types of projects. If stakeholders matter, then they must make a difference in the way we plan structure and execute projects. Do they matter on your projects? This book provides a stakeholder-centered analysis of projects and explains which identification, analysis, communication, and engagement models are relevant to different types of projects: from an office move to IT enterprise change to transformational business change and complex social change. Using case studies from around the world, it illustrates what goes wrong when stakeholders are not engaged successfully and what lessons we can learn from these examples. In this second edition, we also look at the impact of Agile practices on the stakeholder management process. What changes in approach can we anticipate, and what practices must continue regardless of the product development life cycle adopted? Key models introduced include: Role-based and agenda-based stakeholders; The stakeholder-neutral to stakeholder-led project continuum; The extended stakeholder management process; Purposeful communication—the six whys model for communication; The principles of stakeholder engagement; Stakeholder engagement in an agile world.

This practical handbook offers a comprehensive guide to efficient project management. It pursues a broad, well-structured approach, suitable for most projects, and allows newcomers, experienced project managers and decision-makers to find valuable input that matches their specific needs. The Project Management Compass guides readers through various sections of the book; templates and checklists offer additional support. The handbook’s innovative structure combines concepts from systems engineering, management psychology, and process dynamics. This international edition will allow to share the authors' experience gained in many years of project work and over 2,000 project management and leadership seminars conducted for BWI Management Education in Zurich, Switzerland. This is an excellent handbook for practical project management in today’s world. Prof. Dr. Heinz Schelle, Honorary Chairman of the GPM (German Project Management Association)The authors’ many years in practical experience in setting up, implementing and managing projects shines through in this book. The book also reflects the current trend towards increased social competence. I am therefore pleased to recommend this book as a basis for certification in project management. Dr. Hans Knöpfel, Honorary President of the SPM (Swiss Project Management Association)

This book captures best practice in construction stakeholdermanagement using a range of international case studies. Itdemonstrates stakeholder mapping, presents the power/interestmatrix and analyses a model for the timely engagement ofstakeholders. The increased use of partnering and other relational forms ofcontracting have underlined the need for project participants towork together and also to be aware of all those who can affect orbe affected by a project and its associated developments.Stakeholder management enables them to see this wider picture andprovides guidance for managing the diverse views and interests thatcan manifest in the course of a project’s life. All construction projects have the potential for conflicts ofinterest that can result in costly and damaging legal proceedings.This new book advocates an alternative to dispute resolution thatis proactive, practical and global in its application.Construction Stakeholder Management is therefore anessential text for advanced students, lecturers, researchers andpractitioners in the built environment.

Strong stakeholder engagement is perhaps the most critical factor for achieving successful program execution in our fast-paced world. Many program managers get stuck in the "science" of program management, spending vast amounts of effort on tasks, charts, and metrics. Program managers who emphasize activities around relationship building and stakeh

In any activity an organisation undertakes, whether strategic, operational or tactical, the activity can only be successful with the input, commitment and support of its people - stakeholders. Gaining and maintaining the support and commitment of stakeholders requires a continuous process of engaging the right stakeholders at the right time and understanding and managing their expectations. Unfortunately, most organisations have difficulty implementing such culture change, and need assistance and guidance to implement a consistent process for identification and management of stakeholders and their changing expectations. As a continuous improvement process, stakeholder management requires understanding and support from everyone in the organisation from the CEO to the short-term contractor. This requires the concepts and practices of effective stakeholder management to become embedded in the culture of the organisation: 'how we do things around here', this book provides the 'road map' to help organisations achieve these objectives. The text has two specific purposes. Firstly, it is an 'how-to' book providing the fundamental processes and practices for improving stakeholder management in endeavours such as projects, and program management offices (PMO), it also gives guidance on organisational survival during mergers and acquisitions, preparing for the tender bidding, and marketing campaigns. Secondly, Lynda Bourne's book is for organisations that have recognised the importance of stakeholder engagement to their success, it is a guidebook for assessing their current maturity regarding implementation of stakeholder relationship management with a series of guidelines and milestones for achieving the preferred level of maturity.

This book provides a framework for understanding and managing factors required for achieving successful project and program outcomes. It presents guidelines to help readers develop an understanding of governance and its connection to strategy as the starting point for decisions on what work needs to be done. The book describes how to craft appropriate communication strategies to develop and maintain successful relationships with stakeholders. It highlights the strengths and weaknesses of existing project controls and outlines effective communication techniques for managing expectations and acquiring the support required for successful delivery.