Morale

While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.

The book will be of considerable assistance to students and other researchers working in the area of compliance behaviour, or more generally, in the area of designing empirical studies. Margaret McKerchar, The British Accounting Review Torgler s book is a valuable contribution to the tax field, especially as it pioneers research into tax morale that is in its infancy and helps redress the US domination of the tax-compliance literature. It places econometric analysis where it rightly belongs as the supporting act, not the main feature! and takes a holistic approach in attempting to explain the complex area of human behaviour that tax compliance involves, whatever the country. Jeff Pope, Agenda Benno Torgler has written an exciting and important book. His careful and imaginative use of survey and experimental data explores important behavioral and institutional dimensions of tax policy and administration that have been too long neglected. The book provides a thorough exposition of what we now know about these issues as well as a rich menu of suggestions about how to do empirical research on the relation between citizens and states and how to build social capital through rethinking how states tax their citizens. Richard M. Bird, University of Toronto, Canada The question of why citizens pay their taxes has attracted increased attention in the tax compliance literature of late. In this book, Benno Torgler considers the evidence that suggests that enforcement efforts cannot fully explain the high degree of tax compliance within society. To attempt to resolve this puzzle, numerous researchers have argued that citizens attitudes towards paying taxes (defined as tax morale) help to explain the high degree of compliance. Yet most have treated tax morale itself as a black box, failing to discuss the issues influencing it. This unique volume provides important new insights into the factors that shape the emergence and maintenance of citizens willingness to cooperate with tax legislations in different societies. Distinctive in its examination of citizen tax morale and tax compliance, this book will be of great interest to academics, researchers and students concerned with economics, political science, sociology, social psychology and accounting. It will also appeal to policymakers and practitioners.

During World War I, when Captain J. T. MacCurdy, a Canadian psychiatrist and Cornell University lecturer, was despatched on a special mission to Britain, he undertook one of the earliest studies of war neuroses. The new factor was the availability of high explosives following Nobel’s discovery of dynamite in 1867 (nitroglycerin and diatomaceous earth) and developments thereof such as trinitrotoluene (TNT) and picric acid. High explosives were a boon to the mining and the civil engineer but inflicted terrible injuries on combatants. Shell shock—or, as we would now call it, post-traumatic stress disorder—resulted from extreme experiences on the battlefield, injury, concussion, being buried alive or simply the scale of the slaughter. This book, which was first published in 1943, contains the text of lectures delivered by Dr. J. T. MacCurdy to groups of officers from the army and the auxiliary women’s services early in WWII. MacCurdy, continuing on from his findings during WWI, discusses the nature of fear, the national factors at play in the creation and sustainability of morale with reference to the Allied and Axis powers, and the significance of psychological factors in practice in an organized community. “This intelligent, objective analysis of the nature of the psychological factor in war was intended for the British soldier, but its interest and application are universal.”—Foreign Affairs

Contents: The Problem, Theoretical Background, Review of Related Literature, Research Procedure, Data Analyses and Results, Retrospects and Prospects.

Arguably no nation is as closely associated with the term morale as Great Britain. Yet this concept that seems so innate to the British people was carefully cultivated within many spheres of modern national life. In this first critical history of morale, Daniel Ussishkin asks how is it that modern Britons have come to regard morale as a category of conduct, vital for the success of collective effort in war and peace, and a mark of good, modern, and human managerial practice, appropriate for a democratic age. He narrates the intellectual, cultural, and institutional history of morale in modern imperial Britain: its emergence as a new concept during the long nineteenth century, its changing meanings and significations, and the social and political goals those who discussed, observed, or managed morale sought to achieve. Formalized as a new military disciplinary problem during the long nineteenth century, morale came to permeate nearly every civilian sphere of life during the era of the two world wars as a new way of managing human conduct. This book traces how it gradually emerged from a problem that was regarded as residual at best to one that was seen as the epitome of proper managerial practice, its institutional manifestations and promotion by myriad organizations and the social-democratic state, and its emergence as a potent political concept from Britain's social-democratic moment until the ascendancy of the New Right. Daniel Ussishkin's Morale tells the history of concept central to the management of war, business, and civic society not just in Britain but in modern culture writ large.

Addressing today's most pressing work issues with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound -- the hallmarks of a true business classic. Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. This engrossing parable applies ingeniously simple lessons learned from the actual Pike Place fishmongers and addresses today's most pressing work issues with an appealing message that applies to anyone in any sector in any organization.

This book, first published in 1979, is an analysis of the wartime Ministry of Information, responsible for the maintenance of public morale. How was it that British morale remained high, yet the department responsible was so bad? This book examines the domestic work of the Ministry and offers an unprecedented insight into the mind of both government and people during the war. It answers key questions: How did a government department assess and set about maintaining morale? How did it handle the social and political questions associated with morale – post-war social reform, press freedom and censorship, the nature of the Soviet regime? How sound in fact was civilian morale, on the basis of the secret Wartime Intelligence reports then available? One of the most fascinating aspects of this book is the Ministry’s constant internal debate on how its responsibilities should best be carried out. It is a key work of research on the political, psychological and mass communications problems facing a society at war.

Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection.