Micro Counseling As A Training Paradigm For Volunteers In Crisis Intervention Hotline Centers

Since its conception by Allen Ivey in the mid-1960s, microcounseling has grown from a methodology for teaching basic counseling skills to a conceptual framework for the multicultural intentional helper. Microcounseling has proven to be a very effective training paradigm with a wide variety of individuals from various cultures and contexts. This text presents not only the latest thinking on microcounseling but, more specifically, outlines the major theoretical constructs and concepts of the microcounseling model. These constructs and concepts are framed within the context of the culturally effe.

This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. Part I discusses the varieties of telephone services, while Part II covers crisis intervention and counseling, including telephone therapy, active listening, cognitive therapy approaches, transactional analysis and learned helplessness approaches, as well as Gestalt therapy approaches. Part III discusses a variety of problem callers: the obscene caller, the chronic caller, the silent caller, the nuisance caller, and the “one counselor” caller. A new section, Part IV—Special Topics, includes valuable information on dealing with adolescents, war veterans, rural communities, the elderly, and individuals with disabilities on campus. Part V offers a look at contact beyond the telephone, including crisis intervention by e-mail and letter. Part VI views the roles of telephone counselors, such as the mental health professional, the nonprofessional crisis worker, selecting telephone counselors, and training crisis workers. Finally, Part VII summarizes and evaluates today’s telephone counseling services. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone and Internet counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners.

Crisis Education and Service Program Designs, is a guide for educators, administrators, and clinical trainers who may otherwise feel ill-prepared for the complex tasks of teaching, program development, supervision, and consultation in the crisis-care arena. The book provides a framework for more systematic inclusion of crisis content in health and human-service programs. Readers will find that this book fills the current gaps in knowledge and training, and fosters a more holistic practice by all human-service professionals. It shows how effective leadership, training, and timely support contribute to crisis workers’ effective practice with people in crisis.

This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i