Managing Human Capital In The 21st Century

* outlines the key attributes of a strategic approach to HCM and captures these within a scorecard (the HCM Value Matrix). * provides a process for managing human capital using the scorecard (the Strategic HCM Planning Cycle). * Includes case studiesfrom leading organizations and commentary from HR practitioners and academics.

T-GGD-00-77 Human Capital: Managing Human Capital in the 21st Century

Managing human capital in the 21st century : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, second session, March 9, 2000.

President Bush's number-one management initiative for the federal government is the Strategic Management of Human Capital. According to Knowledgeworkers.com, human capital is the accumulated value of an individual's intellect, knowledge, and experience. In the U.S. federal government, a human capital crisis exists. The factors contributing to a human capital dilemma include a knowledge bleed due to retirement eligibility, changing perspectives on work, and escalating knowledge loss. According to a Joint Hearing on the Federal Human Capital, by 2005, more than half of the 1.8 million non-postal civilian employees will be eligible for early or regular retirement. An even greater percentage of the Senior Executive Service, the government's core managers, will be eligible to leave. All government agencies are required to develop a human capital strategy by 2005. Many of these agencies have scored a "red" (lowest rating) on the Government Scorecard in the way they are approaching their strategic management of human capital. This book is an executive briefing on developing a successful human capital strategy based on lessons learned from analyzing existing strategies at government agencies such as NASA. Using a knowledge management perspective, Liebowitz identifies four pillars of an effective strategy and gives examples of these in practice.

Pursuant to a congressional request, GAO discussed ways to improve the federal government's approach to managing its people. GAO noted that: (1) federal employees should be viewed not as costs to be cut but as assets to be appreciated; (2) strategic human capital management recognizes that employees are a critical asset for success, and that an organization's human capital policies and practices must be designed, implemented, and assessed by the standard of how well they support the organization's mission and goals; (3) the experiences of leading private sector firms underscore these ideas; (4) in studying nine selected private sector organizations known for innovative or effective human capital management, GAO found that human capital considerations were commonly included at all stages of management, from strategic planning through day-to-day business operations, and these firms focused on building and maintaining the competencies of their leaders and other employees and rewarded them for performance; and (5) although the civil service system is viewed by many as outdated and in need of reform, there is much that can and should be done today--by individual federal agencies, the Office of Personnel Management, the Office of Management and Budget, GAO, and Congress--to improve the way the federal government manages its human capital, even in the absence of any fundamental legislative change.

This book explores important issues in human capital in human resource management as it relates to management information systems (MIS). It highlights how management information systems are implemented and the potential for employee resistance, offering behavioral strategies to involve employees in adopting effective MIS and in overcoming resistance during change. The authors also look at the available research that focuses on the changing skills requirements of employees in the context of both MIS perspectives and HRM perspectives. They address how current trends have evolved into a hyper-emerging market of competitive advantage and fast-changing environments toward globalization. The authors also address: workforce planning and management systems strategic human resource management re-engineering work processes for improved productivity work-force diversity the integration of MIS-HRIS and employee involvement human resource globalization and MIS implications the impact of digital technology on decentralized work sites organizational continuous improvement programs

Human resource management is experiencing profound change, new challenges, exciting accomplishments, and much uncertainity. The public service has moved away from the old days of "personnel management" concerned mostly with processing "personal action" paperwork, to a system where public employees are managed as human capital to get the work of the government done more effectively and efficiently. This volume brings together the latest thinking on human resource management in the public service, presented by distinguished thought leaders in the field. While it focuses primarily on federal government policies and practices, the principles, conclusions, and recommendations translate readily to state and local government, and to the private sector as well.

Many federal agencies have made huge strides to develop, fully utilize, and enhance the effectiveness of their most valuable resource: their workforce. This book captures those successes and relates the stories behind them. Innovative recruitment and retention strategies, dynamic employee onboarding programs, leading-edge HR technology—these are some of the stories that offer valuable lessons for anyone dealing with human resources issues in government, business, or any other organizational environment. The authors highlight not only the successful outcomes of various agency programs, but also consider the bumps and hurdles encountered and overcome along the way. Rather than a theoretical presentation of what might, or should, work, Human Capital Management: What Really Works in Government provides thought-provoking and practical examples detailing what federal agencies are doing that is working.