Loyalty And Loss

Though slavery was widespread and antislavery sentiment rare in Alabama, there emerged a small loyalist population, mostly in the northern counties, that persisted in the face of overwhelming odds against their cause. Margaret M. Storey’s welcome study uncovers and explores those Alabamians who maintained allegiance to the Union when their state seceded in 1861—and beyond. Storey’s extensive, groundbreaking research discloses a socioeconomically diverse group that included slaveholders and nonslaveholders, business people, professionals, farmers, and blacks. By considering the years 1861–1874 as a whole, she clearly connects loyalists’ sometimes brutal wartime treatment with their postwar behavior.

With this path-breaking book, Richard Nelson Current closes a major gap in our understanding of the important role of white southerners who fought for the Union during the Civil War. The ranks of the Union forces swelled by more than 100,000 of these men known to their friends as "loyalists" and to their enemies as "tories". They substantially strengthened the Union, weakened the Confederacy, and affected the outcome of the Civil War. Despite the assertions of southern governors that Lincoln would get no troops from the South to preserve the Union, every Confederate state except South Carolina provided at least a battalion of white troops for the Union Army. The role of black soldiers (including those from the South) continues to receive deserved attention. Curiously, little heed has been paid to the white southern supporters of the Union cause, and nothing has been published about the group as a whole. Relying almost entirely on primary sources, Current here opens the long-overdue investigation of these many Americans who, at great risk to themselves and their families, made a significant contribution to the Union's war effort. Current meticulously explores the history of the loyalists in each Confederate state during the war. Tennessee, Virginia, and West Virginia provided over 70 percent of the loyalist troops, but 10,000 from Arkansas, 7,000 from Louisiana, and thousands from North Carolina, Texas, and Alabama volunteered as well. The author weaves the separate state stories into an intriguing and detailed tapestry. The loyalists served in a variety of capacities--some performing mundane tasks, some fighting with valor. Whatever his individual role, each southerner joining the Unionconstituted a double loss to the Confederacy: a subtraction from its own ranks and an addition to the Union's. Undoubtedly, this played an important role in the Confederate defeat.

Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

A witty, provocative, story-filled inquiry into the indispensable virtue of loyalty—a tricky ideal that gets tangled and compromised when loyalties collide (as they inevitably do), but a virtue the author, a prizewinning columnist for The Wall Street Journal, says is as essential as it is impossible. Felten illustrates the push and pull of loyalties— from the ancient Greeks to Facebook—with stories and scenarios in which conflicting would-be moral trump cards trap the unlucky in painful ethical dilemmas. The foundation of our greatest satisfactions in life, loyalty also proves to be the root of much misery. Can we escape the excruciating predicaments when loyalties are at loggerheads? Can we avoid betraying and being betrayed? When looking for love and friendship—the things that make life worthwhile—we are looking for loyalty. Who can we count on? And who can count on us? These are the essential (and uncomfortable) questions loyalty poses. Loyalty and betrayal are the stuff of the great stories that move us: Agamemnon, Huck Finn, Brutus, Antigone, Judas. When is loyalty right, and when does the virtue become a vice? As Felten writes in his thoughtful and entertaining book, loyalty is vexing. It forces us to choose who and what counts most in our lives—from siding with one friend over another to favoring our own children over others. It forces us to confront the conflicting claims of fidelity to country, community, company, church, and even ourselves. Loyalty demands we make decisions that define who we are.

Zivon Marin was one of Russia's top cryptographers until the October Revolution tore apart his world. Forced to flee to England after speaking out against Lenin, Zivon is driven by a growing anger and determined to offer his services to the Brits. But never far from his mind is his brother, whom Zivon fears died in the train crash that separated them. Lily Blackwell sees the world best through the lens of a camera and possesses unsurpassed skill when it comes to retouching and re-creating photographs. With her father's connections in propaganda, she's recruited to the intelligence division, even though her mother would disapprove if she ever found out. After Captain Blackwell invites Zivon to dinner one evening, a friendship blooms between him and Lily that soon takes over their hearts. But both have secrets they're unwilling to share, and neither is entirely sure they can trust the other. When Zivon's loyalties are called into question, proving him honest is about more than one couple's future dreams--it becomes a matter of ending the war.

The Army of the Potomac was a hotbed of political activity during the Civil War. As a source of dissent widely understood as a frustration for Abraham Lincoln, its onetime commander, George B. McClellan, even secured the Democratic nomination for president in 1864. But in this comprehensive reassessment of the army's politics, Zachery A. Fry argues that the war was an intense political education for its common soldiers. Fry examines several key crisis points to show how enlisted men developed political awareness that went beyond personal loyalties. By studying the struggle between Republicans and Democrats for political allegiance among the army's rank and file, Fry reveals how captains, majors, and colonels spurred a pro-Republican political awakening among the enlisted men, culminating in the army's resounding Republican voice in state and national elections in 1864. For decades, historians have been content to view the Army of the Potomac primarily through the prism of its general officer corps, portraying it as an arm of the Democratic Party loyal to McClellan's leadership and legacy. Fry, in contrast, shifts the story's emphasis to resurrect the successful efforts of proadministration junior officers who educated their men on the war's political dynamics and laid the groundwork for Lincoln's victory in 1864.

Inspired by Garden & Gun magazine’s popular “Good Dog” column, a rich collection of true stories celebrating the unique relationship between humans and their canine companions, penned by some of today’s top writers, including Jon Meacham, Roy Blount, Jr, Dominique Browning, and P.J. O’Rourke. When Garden & Gun magazine debuted a column aptly named “Good Dog,” it quickly became one of the publication’s most popular features in print. Now, Editor-in-Chief David DiBennedetto (proud owner of a Boykin spaniel) and the editors of G&G have gathered the most memorable stories, as well as original pieces, in this collection of essays written by some of most notable dog owners in literature and journalism. Good Dog offers memorable, beautifully written stories of dog ownership, companionship, friendship, and kinship. From the troublemakers who can’t be fenced in to the lifelong companions who won’t leave our sides, this poignant anthology showcases man’s best friend through all of his most endearing—and sometimes maddening—attributes. By turns inspirational and humorous (just like the dogs we love), Good Dog is a must-have collection for dog lovers everywhere.

It's been said that if you want a friend in Washington, you should buy a dog. Unfortunately, there's some truth to that: there are few places in the world where the turncoats and careerists are so highly rewarded and where loyalty is equated with stupidity. Luckily, another bit of wisdom about the Beltway is also true: the people in Washington aren't like the ones in the rest of the country. The American people treasure loyalty. They stick by a friend when he needs them. They forgive him when he's wrong. They understand the difference between politics and friendship. They are true to their ideals and their schools, loyal to their families and their God. In Stickin', the always colorful and insightful political strategist James Carville, who has been accused of being loyal, examines this much-maligned and misunderstood political good. Along the way, he looks at loyalty in the family and among friends, in theory and in practice. He praises some loyal people and skewers some deserving backstabbers. And, of course, it wouldn't be a Carville book if he didn't provide recipes for some good home cooking.