Liaison Engagement Success

As liaison librarianship has evolved from a collections-centric to an engagement-centric model, liaisons have had to grapple with new and evolving competencies and skills that are focused on how to engage with diverse constituencies and stakeholders. But what does that mean practically? Liaison Engagement Success: A Practical Guide for Librarians will answer that question for academic liaison librarians, whether they are new to the profession or new to the liaison role. It offer specific proven strategies for engaging with user communities. Every community is different, and a liaison who takes up the tasks of engagement will need to be committed to building relationships, being flexible, and listening well, in order to understand the community’s needs and meet them. This book offers specific strategies for : Getting to know a user community Finding effective strategies for proactive outreach Collaborating with others for effective engagement Evaluating and assessing the engagement that is happening The book features practical tips and case studies for engagement with different disciplines in the humanities, social sciences, STEM, arts, professional disciplines, and with non-academic units.

Approaches to Liaison Librarianship showcases a number of different implementations of the liaison model, across a range of institutions, and describes in detail many of the tailored programs and services that liaison librarians are so well-positioned to provide.

"Liaison librarianship is a well-established system for framing the work and organizational structures of an academic library to effectively meet the needs of faculty and students. But despite its rich history, the precise meaning of liaison librarianship remains somewhat fluid--the size and nature of an academic institution, the library's financial and human resources, and the diversity and size of local programs are only some of the variables that librarians must take into consideration when evaluating a specific liaison model for their library, how to implement it, and how its success will be assessed. Approaches to Liaison Librarianship showcases a number of different implementations of the liaison model, across a range of institutions, and describes in detail many of the tailored programs and services that liaison librarians are so well-positioned to provide" -- Publisher's description.

A core resource for any LIS student or academic librarian serving as a liaison, this handbook lays out the comprehensive fundamentals of the discipline, helping librarians build the confidence and cooperation of the university faculty in relation to the library.

Assessment is increasingly important to higher education. Tight budgets and scarce resources demand accountability from the entire academy, including the library. Librarians must be prepared to document the impact of the programs they create, the collections they develop, and the services they offer. Liaison librarians in academic libraries focus on engagement with academic units and outreach to students, faculty, and the community of scholars. In a series of scholarly essays, Assessing Liaison Librarians: Documenting Impact for Positive Change examines how academic libraries assess liaison activities and offers recommendations for documenting the impact of programs and services. Individual chapters address liaison activities relating to collection development; library instruction; research services; engagement and outreach; online, blended and other learning environments, including MOOCs; scholarly communications and information technology; the importance of assessment in the 21st century research library; and professional development of liaisons librarians.

Liaison roles are generally commonplace in medical and health sciences libraries as librarians strive to develop and enhance relationships and collaborations with clinicians and faculty. While the liaison of the past acted primarily as the main contact between respective departments and the library providing a facilitative function (e.g. arranging for instruction sessions, inviting feedback on the collection, providing updates on new programs and services, etc.), today’s liaison activities are more proactive and robust. The Engaged Health Sciences Library Liaison features ten program descriptions that illustrate how the reach and scope of librarians in the medical/healthcare arena has changed dramatically since the inception of liaison services. The program outcomes described: illustrate a direct impact on curriculum development, address new information types with new access and preservation technologies, expand stakeholder groups, create research and teaching collaborations, and enhance functional roles. This authoritative book copublished by the Medical Library Association demonstrates thatcollaboration and communication, the basic tenets of a liaison program, breed innovative programs and services that are relevant, current, and valuable.

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library’s Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to ‘get it right for their customers’. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. Discusses ‘customer service’ in a library setting Translates ‘management theory’ into useful practice information Examines building relationships, meeting customer needs, and marketing and communication Provides examples of practical experience grounded in recent, transferable experience

Foreword by Tracie D. Hall Community engagement isn’t simply an important component of a successful library—it’s the foundation upon which every service, offering, and initiative rests. Working collaboratively with community members—be they library customers, residents, faculty, students or partner organizations— ensures that the library works, period. This important resource from ALA’s Public Programs Office (PPO) provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else. Featuring contributions by leaders active in library-led community engagement, it’s designed to be equally useful as a teaching text for LIS students and a go-to handbook for current programming, adult services, and outreach library staff. Balancing practical tools with case studies and stories from field, this collection explores such key topics as why libraries belong in the community engagement realm; getting the support of board and staff; how to understand your community; the ethics and challenges of engaging often unreached segments of the community; identifying and building engaged partnerships; collections and community engagement; engaged programming; and outcome measurement.

Strengthen programs of family and community engagement to promote equity and increase student success! When schools, families, and communities collaborate and share responsibility for students′ education, more students succeed in school. Based on 30 years of research and fieldwork, the fourth edition of the bestseller School, Family, and Community Partnerships: Your Handbook for Action, presents tools and guidelines to help develop more effective and more equitable programs of family and community engagement. Written by a team of well-known experts, it provides a theory and framework of six types of involvement for action; up-to-date research on school, family, and community collaboration; and new materials for professional development and on-going technical assistance. Readers also will find: Examples of best practices on the six types of involvement from preschools, and elementary, middle, and high schools Checklists, templates, and evaluations to plan goal-linked partnership programs and assess progress CD-ROM with slides and notes for two presentations: A new awareness session to orient colleagues on the major components of a research-based partnership program, and a full One-Day Team Training Workshop to prepare school teams to develop their partnership programs. As a foundational text, this handbook demonstrates a proven approach to implement and sustain inclusive, goal-linked programs of partnership. It shows how a good partnership program is an essential component of good school organization and school improvement for student success. This book will help every district and all schools strengthen and continually improve their programs of family and community engagement.

Tailor your institution's approach to transfer students using this collection’s creative ideas for orientations, library instruction, partnerships with like-minded campus groups, and other initiatives.