Learning Amazon Connect Create And Manage A Contact Center

Learn how to use Amazon Connect to build a self-service, cloud-based contact center service.

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

This guide covers how to get started with using Amazon Connect to make and receive calls, generate helpful metrics and reporting, manage user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

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Discover techniques and tools for building serverless applications with AWS Key Features Get well-versed with building and deploying serverless APIs with microservices Learn to build distributed applications and microservices with AWS Step Functions A step-by-step guide that will get you up and running with building and managing applications on the AWS platform Book Description Amazon Web Services (AWS) is the most popular and widely-used cloud platform. Administering and deploying application on AWS makes the applications resilient and robust. The main focus of the book is to cover the basic concepts of cloud-based development followed by running solutions in AWS Cloud, which will help the solutions run at scale. This book not only guides you through the trade-offs and ideas behind efficient cloud applications, but is a comprehensive guide to getting the most out of AWS. In the first section, you will begin by looking at the key concepts of AWS, setting up your AWS account, and operating it. This guide also covers cloud service models, which will help you build highly scalable and secure applications on the AWS platform. We will then dive deep into concepts of cloud computing with S3 storage, RDS and EC2. Next, this book will walk you through VPC, building realtime serverless environments, and deploying serverless APIs with microservices. Finally, this book will teach you to monitor your applications, and automate your infrastructure and deploy with CloudFormation. By the end of this book, you will be well-versed with the various services that AWS provides and will be able to leverage AWS infrastructure to accelerate the development process. What you will learn Set up your AWS account and get started with the basic concepts of AWS Learn about AWS terminology and identity access management Acquaint yourself with important elements of the cloud with features such as computing, ELB, and VPC Back up your database and ensure high availability by having an understanding of database-related services in the AWS cloud Integrate AWS services with your application to meet and exceed non-functional requirements Create and automate infrastructure to design cost-effective, highly available applications Who this book is for If you are an I.T. professional or a system architect who wants to improve infrastructure using AWS, then this book is for you. It is also for programmers who are new to AWS and want to build highly efficient, scalable applications.

Build cloud native applications in Python About This Book This is the only reliable resource that showcases the tools and techniques you need build robust and resilient cloud native applications in Python Learn how to architect your application on both, the AWS and Azure clouds for high availability Assess, monitor, and troubleshoot your applications in the cloud Who This Book Is For This book is ideal for developers with a basic knowledge of Python who want to learn to build, test, and scale their Python-based applications. No prior experience of writing microservices in Python is required. What You Will Learn Get to know “the way of the cloud”, including why developing good cloud software is fundamentally about mindset and discipline Know what microservices are and how to design them Create reactive applications in the cloud with third-party messaging providers Build massive-scale, user-friendly GUIs with React and Flux Secure cloud-based web applications: the do's, don'ts, and options Plan cloud apps that support continuous delivery and deployment In Detail Businesses today are evolving so rapidly that having their own infrastructure to support their expansion is not feasible. As a result, they have been resorting to the elasticity of the cloud to provide a platform to build and deploy their highly scalable applications. This book will be the one stop for you to learn all about building cloud-native architectures in Python. It will begin by introducing you to cloud-native architecture and will help break it down for you. Then you'll learn how to build microservices in Python using REST APIs in an event driven approach and you will build the web layer. Next, you'll learn about Interacting data services and building Web views with React, after which we will take a detailed look at application security and performance. Then, you'll also learn how to Dockerize your services. And finally, you'll learn how to deploy the application on the AWS and Azure platforms. We will end the book by discussing some concepts and techniques around troubleshooting problems that might occur with your applications after you've deployed them. This book will teach you how to craft applications that are built as small standard units, using all the proven best practices and avoiding the usual traps. It's a practical book: we're going to build everything using Python 3 and its amazing tooling ecosystem. The book will take you on a journey, the destination of which, is the creation of a complete Python application based on microservices over the cloud platform Style and approach Filled with examples, this book takes a step-by-step approach to teach you each and every configuration you need to make your application highly available and fault tolerant.

Learn how web applications can be built efficiently using ASP.NET Core 2.0 and related frameworks About This Book Get to grips with the new features and APIs introduced in ASP.NET Core 2.0 Leverage the MVC framework and Entity Framework Core 2 to build efficient applications Learn to deploy your web applications in new environments such as the cloud and Docker Who This Book Is For This book is for developers who would like to build modern web applications with ASP.NET Core 2.0. No prior knowledge of ASP.NET or .NET Core is required. However, basic programming knowledge is assumed. Additionally, previous Visual Studio experience will be helpful but is not required, since detailed instructions will guide through the samples of the book.This book can also help people, who work in infrastructure engineering and operations, to monitor and diagnose problems during the runtime of ASP.NET Core 2.0 web applications. What You Will Learn Set up your development environment using Visual Studio 2017 and Visual Studio Code Create a fully automated continuous delivery pipeline using Visual Studio Team Services Get to know the basic and advanced concepts of ASP.NET Core 2.0 with detailed examples Build an MVC web application and use Entity Framework Core 2 to access data Add Web APIs to your web applications using RPC, REST, and HATEOAS Authenticate and authorize users with built-in ASP.NET Core 2.0 features Use Azure, Amazon Web Services, and Docker to deploy and monitor your applications In Detail The ability to develop web applications that are highly efficient but also easy to maintain has become imperative to many businesses. ASP.NET Core 2.0 is an open source framework from Microsoft, which makes it easy to build cross-platform web applications that are modern and dynamic. This book will take you through all of the essential concepts in ASP.NET Core 2.0, so you can learn how to build powerful web applications. The book starts with a brief introduction to the ASP.NET Core framework and the improvements made in the latest release, ASP.NET Core 2.0. You will then build, test, and debug your first web application very quickly. Once you understand the basic structure of ASP.NET Core 2.0 web applications, you'll dive deeper into more complex concepts and scenarios. Moving on, we'll explain how to take advantage of widely used frameworks such as Model View Controller and Entity Framework Core 2 and you'll learn how to secure your applications. Finally, we'll show you how to deploy and monitor your applications using Azure, AWS, and Docker. After reading the book, you'll be able to develop efficient and robust web applications in ASP.NET Core 2.0 that have high levels of customer satisfaction and adoption. Style and approach Start an exciting journey to building high performance web applications using ASP.NET Core 2.0 and MVC

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key Features Discover how to integrate chat with Connect to allow organizations to reduce operations costs Leverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends Learn how to integrate your enterprise application with Amazon Connect Book Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learn Become well-versed with the capabilities and benefits of Amazon Connect Determine cost-effective solutions by integrating Connect with AWS Create, modify, and connect contact flows to improve efficiency Build a conversational interface with Amazon Lex Find out how to transfer contact records out of Connect via Kinesis Gather user insights and improve business operations with Amazon QuickSight Analyze customer-agent conversations with ML speech analytics capabilities Discover ways to provide superior customer service at a lower cost Who this book is for This Amazon Connect book is for anyone looking to save costs and improve their ...