Know Your Customer

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Money-laundering has acquired a global character that not only threatens security, but also compromises the stability, transparency and efficiency of financial systems. Money-laundering techniques are becoming more sophisticated and complex with each pass

Know Your Customer (KYC) is the due diligence and bank regulation that financial institutions and other regulated companies must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them. In the USA, KYC is typically a policy implemented to conform to a customer identification program mandated under the Bank Secrecy Act and USA PATRIOT Act. Know your customer policies are becoming increasingly important globally to prevent identity theft fraud, money laundering and terrorist financing. Beyond name matching, a key aspect of KYC controls is to monitor transactions of a customer against their recorded profile, history on the customers account(s) and with peers. This book is your ultimate resource for Know Your Customer (KYC). Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Know Your Customer (KYC) right away, covering: Know your customer, Bank regulation, 100 point check, Agency of Deposit Compensation of Belarus, Asset quality, Basel Committee on Banking Supervision, Basel I, Basel III, Committee of European Banking Supervisors, Bank condition, Deposit insurance, Exposure at default, FinReg21, Institute for Law and Finance, Office of Fair Trading v Abbey National plc, Politically exposed person, Risk-weighted asset, United Kingdom banking law, Financial regulation, 2002 Uruguay banking crisis, Account stated, Accredited investor, Anglo Irish Bank hidden loans controversy, Anti-money laundering software, Financial regulation in Australia, Australian securities law, Basel Accords, Basel IA, Best execution, Blank cheque, Capital Adequacy Directive, Central Economic Intelligence Bureau, Central Index Key, Clawbacks in economic development, Code of Conduct for Clearing and Settlement, Committee on Capital Markets Regulation, Convention of disclosure, Corporate Registers Forum, Customer Identification Program, Derivatives law, Directorate General of Economic Enforcement, Directorate of Revenue Intelligence, Double default, E-file.lu, Economic Intelligence Council, Edge Act, Edict on Maximum Prices, Egmont Group of Financial Intelligence Units, Matthew Elderfield, Enten controversy, Error account, European Committee for Banking Standards, FATF Blacklist, Financial Action Task Force on Money Laundering, Financial Stability Board, Financial Stability Institute, Group of Thirty, Hong Kong Securities Institute, International Accounting Standards Board, International Association of Insurance Supervisors, International Bank Account Number, International Centre for Financial Regulation, International Financial Reporting Standards, International Organization of Securities Commissions, International Securities Identification Number, Investment Industry Regulatory Organization of Canada, ISO 10383, ISO 10962, ISO 15022, ISO 20022, ISO 4217, ISO 6166, ISO 9362, Joint Forum, Kiev Bank Union, Korea Deposit Insurance Corporation (KDIC), Lamfalussy process, Locate (finance), Loss given default, Markets in Financial Instruments Directive, Microcap stock fraud, Misleading financial analysis, Money laundering, Naked short selling, National numbering agency, North American Securities Administrators Association, NSIN, Office of the Superintendent of Financial Institutions, Out-of-pocket expenses, PS146, Pump and dump, Qualified Institutional Buyer, Selective disclosure, Self-regulatory organization, Short (finance), Short and distort, Stock Exchange Executive Council, Superannuation Complaints Tribunal...and much more This book explains in-depth the real drivers and workings of Know Your Customer (KYC). It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Know Your Customer (KYC) with the objectivity of experienced professionals.

From the bestselling author of What the CEO Wants You to Know? How to rethink sales from the outside in We have to face the truth: the process of selling is broken. Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don't, a lingering malaise sets in. More than ever these days, the sales process tends to be a war about price-a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. What the customer wants you to know is how his or her business works, so you can help make it work better. It sounds simple, but there's a catch: you won't be able to do that with your traditional sales approach. Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he can turn to for creative, cost-effective solutions that are based on your deep knowledge of his values, goals, problems, and customers. This book defines a new approach to selling which Charan calls value creation selling-that while radical is nonetheless practical. VCS has been battle-tested in companies in a variety of industries, such as Unifi, Mead-Westvaco, and Thomson Financial. It will enable you to: • Gain a deeper knowledge of your customer's problems • Understand how your customer's company really makes decisions • Help your customer improve margins and drive revenue growth • Connect sales with other key functions such as finance and manufacturing • Come up with new customized offerings • Make price much less of an issue VCS gets you out of the hell of commoditization and low prices. It differentiates you from the competition, paving the way to better pricing, better margins, and higher revenue growth, built on win-win relationships that deepen over time. Someday, every company will listen more closely to the customer, and every manager will realize that sales is everyone?s business, not just the sales department?s. In the meantime, this eye-opening book will show you how to get started.

Written by leading authority in global banking and KYC/AML compliance, Bob Walsh, it describes Know-Your-Customer (KYC) regulations and compliance requirements for retail and institutional bank clients. In addition, this KYC book discusses related issues including Currency Transaction Reports (CTRs), structuring of transactions, due-diligence research, suspicious transaction reports (SARs), the world of money-laundering, case studies, and terrorist groups.

Money-laundering has acquired a global character that not only threatens security, but also compromises the stability, transparency, and efficiency of financial systems. Money-laundering techniques are becoming more sophisticated and complex with each pas

The only globally-crowdsourced book on the future of payments (“PayTech”), offering comprehensive understanding of a rapidly evolving industry at the centre of global commerce The movement of money between individuals, organisations and governments is crucial to the world economy. The payments industry has undergone immense transformation ­– new regulations, technologies and consumer demands have prompted significant changes to the tools, products and use cases in payments, as well as presented lucrative opportunities for entrepreneurs and FinTech professionals. As payment technologies become faster and more efficient, companies and investors are increasingly favouring PayTech innovation due to better customer experience, increased revenues and manageable risks. The PAYTECH Book brings together a diverse collection of industry experts to provide entrepreneurs, financial services professionals and investors with the answers they need to capitalise on the highly profitable PayTech market. Written by leaders in the global FinTech and payment sectors, this informative volume explains key industry developments and presents valuable first-hand insights from prominent industry practitioners. Contributors include advisors and consultants to the payments and financial services industry, entrepreneurs and business owners utilising cutting-edge PayTech capabilities, academic researchers exploring the social-political-economic impact of PayTech and many others. Detailed chapters cover essential topics such as cybersecurity, regulation and compliance, wholesale payments and how payment systems currently work and how PayTech can improve them. This book: Defines PayTech and identifies its key players Discusses how PayTech can transform developed markets and accelerate growth in emerging economies Describes how PayTech fits into the larger FinTech ecosystem Explores the future of PayTech and its potential as an agent of social change and financial inclusion Provides diverse perspectives on investment in PayTech and what consolidation and expansion will look like The PAYTECH Book: The Payment Technology Handbook for Investors, Entrepreneurs and FinTech Visionaries is an indispensable source of information for FinTech investors and entrepreneurs, managers from payments companies and financial services firms and executives responsible for payments in government, corporations, public sector organisations, retailers and users of payments.

The training department of every regulated company should have this book ... and treat it as required reading! It is prepared to serve as practical reference material for regulated companies and their employees whose responsibilities include training for Know Your Customer (KYC) compliance. This includes KYC Requirements for all customers, Currency Transaction Reports (CTRS), structuring of transactions, due-diligence research, and Suspicious Transaction Reports (SARs), and more. Information presented by Bob Walsh was compiled from over 30 years of hands-on experience in the banking and financial services industry working with some of the largest domestic and international banks, AML/KYC consulting agencies, Federal Bureau of Investigation, and the Federal Reserve Bank of New York. Since other services can be affected by KYC, trainers are encouraged to read Mr. Walsh's other financial services books available through Amazon.com.

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.