Introduction To Airline In Flight Service

Written for students preparing for careers as flight attendants, this book focuses on the passenger experience of inflight service, covering operations and communication skills and how the cabin crew interacts with passengers at each phase of flight. Tens of thousands of travelers fly every day, and atypical situations are common--many of which are examined through the authors' first-hand experiences in airline management (and as a passenger). Behind-the-scenes details of flight attendants' duties are discussed, helping the student prepare for the excitement and challenge of this dynamic career. Instructors considering this book for use in a course may request an examination copy here.

This volume provides an introduction to aviation management covering all major actors and processes, the fundamental structures, and the economic and regulatory background of the industry. It comprises contributions from experienced practitioners of the aviation industry and from scholars in that field.

The fabric of the airline industry has continued to undergo remarkable changes since the 5th edition of this classic text was published in 1995. The industry has witnessed a series of mergers and a trend toward consolidation into fewer but larger airlines. Route patterns have been reconstructed around hub cities. In contrast to the early 1990s, which saw unprecedented operating deficits, the late 1990s have seen a swing to highly profitable operations, characterized by the forming of alliances among U.S. and foreign airlines. Revised substantially to cover these changes, this book is an excellent introduction to the economics of U.S. airline services, both domestic and international. A college level text suitable for students without a background in economics, this book is intended for such one-semester courses as Aviation Administration, Air Transportation, and Economics of Air Transportation. Enhancing the book's value, the volume includes self-testing questions for each chapter and an appendix covering the portions of the basic transportation statute—the former Federal Aviation Act—that are pertinent to the text. Focusing exclusively on airlines—and excluding private, military, and other types of flying—this book is the only college text dealing exclusively with the economics of U.S. airlines.

This book is a simplified explanation of what the aviation industry is all about. It deals by chapters with different sectors of the industry and explains the functions of the particular sector. The book can serve as an introduction to aviation for students taking up training in the aviation professions. It can also serve as an informative book for aviation enthusiasts or any other person interested in the basic concept of the aviation industry. The book is written in a basic simplistic factual way without the high technological terminology of the aviation industry, and it is therefore easy to understand. It makes interesting reading and easy to understand and follow. The book covers the historical events of aviation as well as the developments from the first flight and the technological advancements that have made aviation what it is today. Also covered is the role each sector of aviation plays in making up the big picture. It explains in simple terms different core professions in the aviation industry. It covers the core equipment used, with the aircraft at the center of it all. The aviation sectors covered in the book include aircraft manufacture, aircraft maintenance, aircraft operations, air traffic control, training, and how they all come to complement each other under the aviation regulations.

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

Civil Aviation is one of the most important industries of the World. It connects people, countries and cultures together. This Book explains the Basics of Civil Aviation. It has been written in order to explain Civil Aviation to a layman. If you are someone who is looking to join & make a career in Civil Aviation, this may be the perfect Hand Book for you. People around the World travel with different Airlines and pass through different Airports. What they don’t realize is that a lot of work is required to make an airline successful. Illustrations and examples have been chosen carefully to explain every thing in simple terms. Civil Aviation is a Tough and Complicated Business. The Competition is high and Profit Margins very low. In fact, if an Airline reports a Profit of 5%, it is doing really well. In the past, we have had many Airline Companies opening and shutting down. This is due to the high probability of Airlines failing to survive. The reasons for failure may differ from Airline to Airline. Some may close down due to Financial Crunch, while some may be affected by the Political or Economic conditions in their country. When we travel, we don’t realize what all happens behind the scenes at the Airport. The Airline Ground Staff has a lot of responsibilities on their shoulders. With the help of Airport staff, they perform all their duties efficiently when you are busy shopping at Duty Free Retail. The aim of an Airline Business is to offer super quick services in an efficient and effective manner to attain Customer Delight.

Airline Operations and Management: A Management Textbook presents a survey of the airline industry, with a strong managerial perspective. It integrates and applies the fundamentals of several management disciplines, particularly operations, marketing, economics and finance, to develop a comprehensive overview. It also provides readers with a solid historical background, and offers a global perspective of the industry, with examples drawn from airlines around the world. Updates for the second edition include: Fresh data and examples A range of international case studies exploring real-life applications New or increased coverage of key topics such as the COVID-19 pandemic, state aid, and new business models New chapters on fleet management and labor relations and HRM Lecture slides for instructors This textbook is for advanced undergraduate and graduate students of airline management, but it should also be useful to entry and junior-level airline managers and professionals seeking to expand their knowledge of the industry beyond their functional area.

Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013