Improved Service To The Small Shipper Is Needed

The dilemma of handling small shipments continues as a perplexing problem to all concerned. The Interstate Commerce Commission (ICC) is required by law to ensure that regulated truckers provide adequate, reasonably priced service to all shippers. Truckers believe that the revenue from small shipments, less than a truck load, has not equalled their cost and, therefore, tend to assign their equipment to the more profitable larger shipments. As a result, shippers of small quantities of freight, particularly those who only ship occasionally and those located in remote areas, sometimes suffer inadequate or untimely service. Data which shows that ICC reduced the number and severity of complaints from 8,300 in 1968 to an average of 3,700 annually since 1972 is unreliable, since the smaller shippers, who are likely to experience most of the service problems, are unfamiliar with ICC and change to another trucker rather than report service problems.

This book considers the problem of providing maximum access to transport services, and to roads for the rural population of the world's developing countries when limited funds are available. Access is a key factor in both social and economic development. It promotes social intercourse and opens up markets for both the rural and urban populations. Access connotes the ability to travel and to transport goods. The components of access include both the infrastructure and the transport modes or aids that use the infrastructure.