Clients First

Clients First
Author: Joseph Callaway
Publisher: John Wiley & Sons
Total Pages: 240
Release: 2012-09-18
Genre: Business & Economics
ISBN: 1118431790


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How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years—a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of the most successful realty firms in the U.S. Each of the three keys is important and can stand on its own. However, the success you can achieve when following the Clients First program can only be reached when all three keys are used in coordination. Explains how honesty ensures a strong client relationship Details the ways in which competency pervades all aspects of a client's perception of you Shows how being a caring individual can win over a client on a personal level Unlock your potential by putting these to use in your life and your business.

It Starts With Clients

It Starts With Clients
Author: Andrew Sobel
Publisher: John Wiley & Sons
Total Pages: 157
Release: 2020-03-25
Genre: Business & Economics
ISBN: 1119619114


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World-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.

What Do I Say?

What Do I Say?
Author: Linda N. Edelstein
Publisher: John Wiley & Sons
Total Pages: 341
Release: 2011-05-12
Genre: Psychology
ISBN: 1118061489


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The must-have guide to honestly and sensitively answering your clients' questions Written to help therapists view their clients' questions as collaborative elements of clinical work, What Do I Say? explores the questions some direct, others unspoken that all therapists, at one time or another, will encounter from clients. Authors and practicing therapists Linda Edelstein and Charles Waehler take a thought-provoking look at how answers to clients' questions shape a therapeutic climate of expression that encourages personal discovery and growth. Strategically arranged in a question-and-answer format for ease of use, this hands-on guide is conversational in tone and filled with personal examples from experienced therapists on twenty-three hot-button topics, including religion, sex, money, and boundaries. What Do I Say? tackles actual client questions, such as: Can you help me? (Chapter 1, The Early Sessions) Sorry I am late. Can we have extra time? (Chapter 9, Boundaries) I don't believe in all this therapy crap. What do you think about that? (Chapter 3, Therapeutic Process) Why is change so hard? (Chapter 4, Expectations About Change) Will you attend my graduation/wedding/musical performance/speech/business grand opening? (Chapter 20, Out of the Office) Where are you going on vacation? (Chapter 10, Personal Questions) I gave your name to a friend . . . Will you see her? (Chapter 9, Boundaries) Should I pray about my problems? (Chapter 12, Religion and Spirituality) Are you like all those other liberals who believe gay people have equal rights? (Chapter 13, Prejudice) The power of therapy lies in the freedom it offers clients to discuss anything and everything. It's not surprising then, that clients will surprise therapists with their experiences and sometimes with the questions they ask. What Do I Say? reveals how these questions no matter how difficult or uncomfortable can be used to support the therapeutic process rather than derail the therapist client relationship.

Connecting with Your Client

Connecting with Your Client
Author: Noelle C. Nelson
Publisher: Section of Law Practice Management
Total Pages: 130
Release: 1996
Genre: Attorney and client
ISBN:


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An exploration of how improved communications can enhance client relations in legal practice. Using exercises and case studies, it reveals ways to: project attentiveness and caring; create a rapport that builds trust; become a client-centred advocate; handle difficult clients; and more.

Don't Be a Slave to Your Clients

Don't Be a Slave to Your Clients
Author: Brandon Williams
Publisher:
Total Pages: 157
Release: 2019-02
Genre:
ISBN: 9781797677262


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YOUR CLIENTS CAN LEGALLY KILL YOU... Human beings spend a vast majority of their life doing two things: sleeping and working. These two areas, if messed up in some way, won't allow you to live a good life. This book addresses the latter (and most likely, eventually, covers the first one as well). Bad clients or customers at your business can destroy not just your work life but also your personal life. That horrific client causes you massive stress and you come home and, without you even totally knowing it, you take it out on your family, friends, pets, etc. You can even develop sickness and your health can start to slip. The people around you need to be aggressively filtered and watched because the closer they are, the more they affect you (for better or worse). You have worked very hard to learn your trade or your skill-set. Why do you need to beg for clients? Why do you need to be treated poorly? Do you need them more or do they need you more? Here are the main points I want you to realize about your job or business: 1. All the "marketing" sharks floating around you and your business are looking to get paid, sneak under the radar long enough, and get out. Chances are they have no idea how to market or sell what you do. You've probably been burned before and you will get burned again. This book will prevent that. 2. Marketing and sales are considered two different subjects. THEY ARE NOT. These two subjects are married and there is actually a step that goes in-between them that has to be in. If you don't do all 3 steps, you will continue to beg for your client's money and you will be a slave. You learn about all 3 aspects in this book. 3. All the garbage you have been told about "closing techniques," sales drills, etc have always seemed wrong or strange. THEY ARE. When you are honest and create an attraction system to actually bring in the kind of people you want to work with, there are no head-games, no emotional wrestling, no painful headaches and no looking at your bank account balance in terror. This book will show you exactly how to do this and how to set it up so that your clients respect you and your time and are excited to pay you and get started. 4. Price resistance can only exist in a situation where the prospect is not enlightened. People that have doubts or insecurities complain about price. This book will help you to create trust and stability for your prospects and clients so that you do not need to handle price resistance ever again. You are a skilled technician. There are a million books out there on sales and marketing. It seems like a lot of work and you just "don't have the time" to do it. I will show you how you can actually make more money, dramatically reduce your stress and work LESS after this is all said-and-done. What is in this book applies also to staff and personnel: how to attract them and how to hire the right people. Marketing and sales, boiled down into one word, is simply ATTRACTION. If you attract the right people who are looking for what you have, there should not be much arguing or difficulty in having them around. So quit being a slave to your clients. Break your chains and regain your sanity. Regain your love for your work and allow that love to spread through your family, friends, etc. Make your work into a stronghold of your life where, no matter what else is going on, your work can be your anchor when times are tough. Work can be so wonderful that you actually feel good and refreshed after a 10-hour day. THIS IS THE WAY WORK SHOULD BE. I dumped every ounce of knowledge I have on this subject into this book. I wrote it with the purpose of delivering to you, the reader, the maximum amount of value in the minimum amount of time with the minimum amount of big words or difficult concepts. I really want you to be able to gain this information easily so that you can use it right away. I care about you. Do well.

Before You See Your First Client

Before You See Your First Client
Author: Howard Rosenthal
Publisher: Routledge
Total Pages: 176
Release: 2005-01-01
Genre: Psychology
ISBN: 1135929610


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Before You See Your First Client begins where courses, workshops, training seminars, and textbooks leave off, providing a candid behind-the-scenes look at the fields of therapy, counseling and human services. In a reader-friendly and accessible style, Dr. Howard Rosenthal offers his readers 55 useful and practical ideas for the implementation, improvement, and expansion of one's mental health practice. Based on the author's own personal experiences, the book is written in an intimate and personal style to which inexperienced and beginning therapists can easily relate.

Client Getting P.l.a.n.

Client Getting P.l.a.n.
Author: Drew Laughlin
Publisher: Createspace Independent Publishing Platform
Total Pages: 128
Release: 2016-04-20
Genre:
ISBN: 9781532856563


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Finding clients is one of the biggest challenges my customers and students have. And most of the time its not because of a lack of effort. But rather its a lack of knowledge of how to do it the right way. A better, easier way. This course is aimed to help you end your client attraction challenges once-and-for-all. Get all the clients you can handle with a simple and proven step-by-step system. No more cold calling No need to spend any money on marketing or advertising You'll establish instant authority and credibility while someone else does all the leg work for you A timeless system and skill set that will produce predictable results. There are many benefits to following a proven system of client generation. Not-the-least-of-which you never have to stress about where your next client is coming from. Simply turn the system on and you'll have clients. When your funnel is full, you simply turn it off. Content and Overview The Client Getting P.L.A.N. gives consultants, solo-preneurs, independent professionals - in fact, anyone who serves small to medium sized businesses - a powerful step-by-step blueprint to generate new leads and customers in a systematic way. Included inside this book is not only the detailed step-by-step system but you'll also get: Templates Swipes Scripts Question and Answer section Common mistakes to avoid Plus a few other bonus goodies This book covers everything you need to know. I have left no stone un-turned. Here's just a taste of what you'll learn: Why 20-40 minute Lunch and Learn (L&L) presentations are they best way to get in front of your target audience and convert more to paying customers What topic(s) you should cover for best results How to structure your L&L so you keep their attention and have them beggin to talk to you afterwards How to have the ultimate 3rd party do all the marketing and actually pay for lunch Who to talk to and what to say to get them to agree to do all the marketing and pay for lunch What NOT to include in your L&L. If you include this then you'll be viewed as a self-centered moron who doesn't care about their customers How to easily overcome any fear you might have about public speaking Practice your L&L our secret way to build unstoppable confidence How to quickly and easily customize your L&L for different audiences What do to BEFORE your L&L. If you don't do this one thing, you might as well quit now How to convey your message with confidence How to close more deals than you'll know what to do with How and when to convert your L&L to a webinar and what steps you need to take so you don't blow it Plus much more! The "P.L.A.N" stands for: Presentation Lunch Audience Network In short, the secret sauce of the Client Getting P.L.A.N. is all about giving a problem-solution focused Presentation over Lunch - commonly known as a Lunch and Learn (L&L) - in front of a targeted Audience where you Network with the attendees after the presentation is over to build relationships and close deals. While this model is simple to understand there are key success factors that make it work like a faucet you can turn on and off whenever you need more clients. And it is all uncovered inside. I know you're going to love this book. Enjoy!

From Strangers to Clients

From Strangers to Clients
Author: Carrie Wallis
Publisher: Carrie Wallis
Total Pages: 186
Release: 2020-11
Genre: Business & Economics
ISBN: 9780648891307


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To all you helping professionals in business for yourself, this book is for you. It is a comprehensive practical guide, full of templates and exercises to help you define and create a client-attraction strategy that will help you to enrol clients. Help professionals - such as coaches, counsellors, therapists, healers, and more - tend to shy away from marketing. We can be reluctant to show our talent and knowledge and, as a result, often end up frustrated with the marketing process, feeling that it is 'sleazy'. We fear being seen as a 'used car' salesman so fail to see the power of marketing and how it can be an extension of our practice. If you first give something of high value to your audience and follow this up with consistently high-quality content, you will be seen as a person to trust and someone your prospects will want to work with.Because I know many fear marketing, I walk you through the necessary steps to find potential clients in the crowded online space and show you how to connect and build rapport, making the path a naturally evolving one so they sign up as a client with you. You will also discover how you can remove some of those self-sabotaging blocks that have held you back from thriving, and finally, you will learn how you can surprise and delight your clients while they are working with you and beyond, turning them into loyal champions for your service who will happily refer their friends and family to you.

The Everything Guide To Customer Engagement

The Everything Guide To Customer Engagement
Author: Linda Pophal
Publisher: Simon and Schuster
Total Pages: 304
Release: 2014-09-18
Genre: Business & Economics
ISBN: 1440580553


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Successful businesses have one thing in common: they have loyal customers. Customer engagement is as important as quality products and services when it comes to customer loyalty and retention. Pophal shows you strategies that have been working for businesses all over the world.

The Client Always Has the Right of Way

The Client Always Has the Right of Way
Author: Ammy Kuiper
Publisher:
Total Pages: 23
Release: 2010
Genre: Consumer satisfaction
ISBN: 9789058711625


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Ask anyone how they deal with clients and they will say: The client is king. But how do you deal with this king in practice? Because, as well as being king, clients always have the right of way. But do you know the Highway Code that relates to clients? Are you actually working in a client-oriented way or have you come to a full stop at well-meaning friendliness? The question really is what is client-orientation actually about? How can you really get to know your client and how can you do everything to make sure your client comes back every time? Or even better, how do you ensure that your client acts as a reference for you? In The Client Always Has the Right of Way you will find all the tips and tools that will help you to be or to become really client-oriented. The checklists contain all the ins and outs of dealing with clients. And because we all have to deal with clients in our work external clients its true, but also with internal clients; our own colleagues nobody should be without this collection. At least if you want to ensure good relationships with your clients. Ammy Kuiper studied political sciences in Amsterdam and trained as a drama teacher in drama schools in Utrecht and Brussels. In her work as a trainer and consultant she creates a link between learning and acting. At Schouten & Nelissen she facilitates projects on client-orientation, management, personal presentations and image and communications. Bron: Flaptekst, uitgeversinformatie.