How Facility Management Influences Organizational Performance

McNaughton 2007 says "Facilities management provides an opportunity for businesses and large conglomerates to focus on their "core business" leaving the secondary services of security, mailing and cleaning in the hands of the facilities management experts". If implemented correctly, facilities management can benefit your company in the following ways: ⦁ Reduced risk and increased productivity⦁ Reduced operating costs by focusing on core business structures⦁ Encourages and sustains a healthy and safe corporate culture⦁ Delivers sustainable resource utilisation⦁ Optimise asset utilisation⦁How Operational and Strategic Facilities Management Can Improve service Performance?Facilities management can be divided into two sections, namely operational facilities management and strategic facilities management. Operational facilities management is the interaction within the facilities department itself (i.e the facilities manager and the various functional units such as maintenance, interior planning, architecture etc). The various functional units can be in house or outsourced. Each functional unit should be aware of current techniques and regulations within their specific area of work. The facilities manger is expected to communicate with the core business regularly to identify current facilities requirements. The facilities manager will then benchmark facilities service currently in practice within the organisation against other facilities management organisations and see where an improvement can be made (Barrett, 1998). It can be said that the primary function of facilities management is the operational side as it is the most visible. The function supports the regular needs of the core business. (Chotipanich, 2004)Strategic facilities management looks at the future. The facilities manager will interact with the core business to establish future changes that might occur to the business due to external factors such as competitors etc. The facilities manager will also identify possible developments within the facilities management arena. Interaction between strategic and operational facilities management must occur and the aim is to synergistically balance current operations with the needs of the future. (Barrett, 1998)The structure of facilities management is related to the needs, environment and circumstances of the organisation at the time. Its practice and composition are particularly important to the characteristics and contexts of the organisation. (Chotipanich, 2004)Barrett (1998) suggests that facility managers should not just select service items from the standard list at random, but provide only those services that are needed by their particular organisation. Facilities management practice is seen as adapting to its situation. Barrett (1998) also stands by the fact that facilities management practice needs to be personalised to a specific organisation. The facilities managers are involved in strategic planning i.e plans for the future as well as daily operations, particularly in relation to buildings and premises. Responsibilities and duties may vary depending on the type of corporation but the most likely responsibilities include:

⦁The effects of in-store shelf design facility management factor influences consumer behaviorCan every store retailer's shelf design influence supermarket and large retail stores shoppers' behaviors when they visit the stores? However, currently many stores tend to build on traditional and repetitive design for their store shelf layout, it brings results in outdated store layouts.Another important store shelf layout design aspect, retailer should consider carefully is the allocation of products on shelves. So, it seems that efficient shelf space allocation management does not only minimize the economic threats of empty product shelves, it can also lead to higher consumer satisfaction, a better customer relationship.Why does supermarket shelves design is important? Any retail tore will sell product category within a shelf. They can use the same nominal category, e.g. crisps next to light crisps, same food product shelf. Anyway, a goal-based shelf display can contain several product, that determine a common consumer goal, e.g. fair trade. Hence, these two categorical product structuring methods are also described in terms of how to put product, or food on shelf benefit and attribute -based product categories. These shelf design food or product storing method will have more influence consumers to choose to buy the supermarket or retail store food or products more easily, due to products, or food put on their shelf very convenient and systematic to attract consumers' shopping consideration to the supermarket or retail store.⦁Music (FM) environment influence consumer consumption desireIs it possible that shop music (FM) environment can raise consumer purchase desire? In one shop or supermarket, it can provide soft music (FM) equipment to let consumers can listen soft music or songs in the supermarket or retail shop when the are staying to spend more time shopping and whether soft music facility can be expected to raise customer individual value-added options to the music facility shop in the supermarket or retail shop.Can the music facilities prolong consumers to stay in the store? It is possible that tempo soft music can influence consumers to stay longer time in restaurants and supermarkets and retail shops. It is possible that the different types of music (FM) in any supermarket, restaurant, retail shop owning music listening facility shopping environment. It will have possible to influence consumers to prolong staying in their shops. For example, one wine selling retail shop has classical music (FM) listening equipment to let consumers to listen when they enter the wine shop, it is possible to cause consumers to choose to buy more expensive wine products. Some researchers indicate when the wine shop owns classical music facility to let all consumers can list classical music when they walk in the wine ship, it can evoke the wine consumers to choose to buy purchasing higher prices wine products in the long term classical music listening environment. Otherwise, in a fitness sport center, musical fir and excite or popular music ( FM) environment can attract fitness sport players' emotion to play and kind of fitness sport facility longer time. Also, in one supermarket, the soft music facilities listening environment can persuade or attract food consumers to spend more time in the mall consuming food or beverage also purchase other products more easily, due to they will listen soft music to be influenced to choose to prolong staying time in the supermarket. It seems that it has relationship between retail shop's music facility environment and consumer's emotion will be influenced by these different kinds of soft music or songs to raise consumption desire in the supermarket, if some consumers like to prolong to stay longer consuming time in the owning music facility environment's retail shop.

⦁facility management benefits to service working environmentCan effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance.For shopping center service industry case example, for this suitation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel diffuclt to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighing behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers, even other shoppers' lifes. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' lifes in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.For another suitation in shopping center, if the shopping center has no enough paying telephone service facilities to supply shoppers to phone to anyone when they feel need to phone to any in the shopping center. Then, it will lead to some shoppers decide to find where the shopping center's receiption's telephone to supply to them to phone call to anyone. If ther are ten shoppers are waiting to use the shopping center's receiption's telephone to phone call to their friend or family within one minute. Thus, it will influence the reception customer service staffs feel difficult to arrange how to distribute the only one telephone to these ten shoppers to use to phone call their friend or family when they are queuing within their one minute waiting time in the shopping center's reception.

What are the different Services provided by the facility management agency? Any facility management company will have one or a combination of the following services. The larger facility management Delhi services can have much more than the following: Engineering Services The common engineering services form a part of the overall facility management company's responsibilities. Engineering services such as HVAC, Electrical maintenance, Lifts, Plumbing, Energy, and utilities are all a part of the maintenance services provided by facility management companies. Soft Services Apart from the core maintenance services, the facility management agency also provides various soft services such as Janitorial services, cleaning, landscaping as well as security services that form a part and parcel of the daily activities of most real estate assets, including malls, shopping centers, cinemas, housing complexes, offices and organizations. Workplace solutions Most of the better facility management companies in Delhi provides workplace solutions that aid the smooth working of offices and organizations. these include but are not limited to Reception, mail, reprographics, catering, transport, concierge and archiving services etc. sometimes courier and goods transportation is also included along with the services of trained drivers and cleaners. Space/ Occupancy Services Apart from all the services listed above, many larger facility management companies also provide solutions towards space planning, carrying out preventive and breakdown maintenance projects, headcount tracking and energy management functions.These days, with more and more professionalism and specialization entering most of our workforce requirements, a good facility management service partner can make a lot of difference in how a workplace of a residential society is managed and run, and in the long run can prove to be quite beneficial to the organization economically as well as having a great perceptual return.To that end, it is really rare now to see the larger organizations have an in-house facility management team since it is cumbersome and expensive to maintain so many different functions that are specialized and need constant training and staff reconciliation. The only exception can be the hospitality brands, hotels etc. which has the facility management as a core competence.Overall, the facility management companies have taken away a lot of burden of the daily maintenance and upkeep aspects from a plethora if companies and organizations and have allowed them to concentrate better and develop their own specialized areas of competencyFor a business to run effectively, every cog needs to provide support. But the larger and more complex your workplace becomes, the more cogs there are to manage. It's the role of a facility manager to keep track of them all. The benefits of facilities management are easy to see throughout the business-from the balance sheet to the company culture.Overseeing workplaces gives facility managers plenty of insight into opportunities and inefficiencies. Take a look at the biggest benefits of good facilities management and how they help a workplace run at maximum efficiency.

⦁facility management department assistsdiversity in the workplace to be benefitsNowadays, globalization requires more interaction among people from diverse background. So, large organizations will need to consider when they have need to develop overseas markets as well as when their employees number increases, they must need to expand large area to build offices, if offices environment is poor and many employees are working long time, I believe that performance will be influenced poor. Their offices will have different countries' staffs to cooperate to work together. For this reason, profit and non-profit organizations need to become more diversified to remain competition. Maximizing and capitalizing on workplace diversity is an important issue for management. It brings this question: Can human resource department assist the organization's diversity development in order to let continue people to cooperate to work in order to raise performance or productivity or efficieny easily. For example, if the organization's HRD is effective, the interviewers can ensure to help their organizations to select whether what countriess' applicant whom is the most right applicant to do the departmental tasks, one China company's finance department needs one applicant who familizes US accounting/finance policy knowledge and owns US related finance and accountinr working experience to do this fiance manager position. Then, the China fiem needs to decide whether it ought to select the foreign US country's domestic applicant who owns many years of finance and accounting working experience and US accounting/finance university subject knowledge to do this finance manager position or select itself country's China domestic applicant who owns US finance/accounting related working experience and familizes US accounting/finance subjects knowledge. Although, if the China company selected the local applicant who owns finance/accounting knowledge and US company finance/accounting related working experience to do this finance manager positin. The advantages are that the finance manager and whose finance team staffs who can speak fluent chinese language. So, the finance manager and his/her finance department staffs can communicate to bring easier cooperation. But, it does not guarantee that he/she must lead or supervise his/her finance deparment staffs to raise peformance or efficiency daily. Otherwise, if the China firm select one foreign US applicant to do this finance manager position. Although, this US foreign finance manager can not speak fluent Chinese languare and he/she can only speaks American language. It is possible that the finance department staffs who all are Chinese. They can not understand English language easier. It is possible to bring communication difficult problem between the US foreign finance manager and his/her finance department staffs. But, the US foreign finance manager who has competitive effort is that his/her local US finance/accounting related working experience and university graduation of finance/accounting subject knowledge is better to compare to all China applicants whose own similar accounting/finance knowlege and related working experience in China. It seems that the foreign US finance manager applicant can perform more excellent to compare all China domestic finance manager applicants. If the finance manager's duty needs to familiarize US acocunting/finance policy to calculate tax and profit for US government tax department , due to this firm needs to sell products to US market often. It is possible that the foreign US finance manager applicant can lead or supervise whose finance department staffs to raise efficiency to work more easily, due to his/her familiar US accounting/finance policy and working experience is useful more than the China local applicants who owns more China accounting/finance knowledge and China accounting/finance related working experience.

ChapterOneFacility management influences airport and logistic employee performanceFacility management assists employees reducemaintenance service expenditureFacility management provides a variety of non core operations and maintenance services to support any organizations' operation. For logistic organization example, it is possible to provide effective maintenance service to warehouse in order to reduce warehouse facilities to be damaged to bring to spend to buy any new equipment facilities expenditure. So, when the logistic company's warehouse facilities can be maintenance to be the best quality. Then, they can be used these warehouses' machines facilities again. Their performance can assist workers to manufacture any products to keep the most efficiently an raising the best production performance in whole manufacturing process. Then, this logistic company's facility management department can bring to avoid purchase any new machine facilities expenditure spending. One to these warehouses' production machine facilities are kept in the best production performance environment even in long term production need.I shall indicates airport and warehouse facilities how to influence employees performances as below: (1)How can comfortable warehouse facilities influence workers' efficiencies in logistic industry ?The logistic industry's facility management department can create cost savings and efficiency of the warehouse's workplaces. It's machines facilities ( production machines) are dealt with the maintenance management of the physical assets maintenance service. FM ( facilities management) has been being applied to industrial facilities in logistic and warehouse industry long term as well as maintenance plays a significant role to ensure the full service and the warehousing system, including both building components and equipment in warehouse.

This book concerns how to apply how behavioral economic and psychological methods to attempt to explain whether your organization can be influenced to raise your employee individual productive efficiency as well as improve service performance to achieve to let your clients feel more satisfaction by effective human resource training or/and facility management methods. My research questions include:1.Can efficient facility management and humsn resource strategy raise organizational performance?2.Have facility management and human resource strategy direct or indirect relationship to influence organizational development?3.Can effective human resource training or/and facility management influences your organization's employee individual productive efficiency raising and/or service performance improving?4.Can effective workplace working environment facility management influence your organization's employee individual emotion and working attitude to be changed more positive to raise productive efficiency and/or service performance?5.Can effective human resource training program improve your organization's employee individual skill level in order to raise productive efficiency and/or service performance?6.Has it relationship between effective human resource training and facility management to influence organization's employee individual productive efficient level and service performance in long term? I shall apply psychological method to attempt to recommend whether it is the right time to your organization ought need to find methods to raise your organization's human resource trai8ning course(s) quality and/or improve your organization's facility management in-house service quality to let your employees feel more comfortable to work in your organization's any working environment in order to achieve the raising productive efficiency and/or improving service performance consequence in possible.

Instead of the not enough space moving and excessive staffs number factor, it will bring another question: Can enough information systems equipment cause a more efficient and improved performance to the organization staffs in the workplace? I assume that the office has 100 employees and it has only ten copying machines. So it means that ten employees use one copying machine. Hence, it brings this question: Is it enough to provide only ten copying machines to average ten employees to use? It depends on other factors, e.g. whether any one of these 100 employees needs to print how many documents per day, whether the five copying machines' locations are far away to separate different locations or they are stored in one printing room in the office, whether the day has how many staffs are absent, whether the day has how many printing machine(s) is/ are broken to need to be repaired. Hence, these unpredictable external environment factors will influence whether the five copying machines number is enough to let these 100 employees to use in the office every day. Hence, facility manager ought need to spend to observe average their copying behaviors every day in order to make data record. Many employees need to use copy machines to print documents, average how many document's page number, they need to print, how much average time spending to print their documents, average how many staff absent number on the day. Even, if the all five copying machines are stored in the printing room, calculating the staffs number whether how many staffs need more than five minutes to walk to the printing room to print their documents many staffs need to spend five minute to walk to the printing room, and they have other urgent tasks to wait to finish. It is possible to influence their efficiency, due to they often need to spend more than five minutes to walk to the printing room to print documents. If there are many staffs need to often to print documents, but their printing task will have many time, e.g. 20 separate printing tasks. Then, they need to spend at least ( 20x5 ) 100 minutes to spend time to walk to the printing room to print their documents. It must influence that they should not finish the other urgent tasks on the day. If there are many staffs to spend much time to walk to the printing room in the least 20 separate printing time or more on that day. All the facility manager needs to evaluate whether all the five copy machines are stored in the printing room whether it is the best location decision or they ought need be separated to put on different office locations in their workplaces, even he/she ought need to evaluate whether it is enough copying machines number, when the office has only 5 copying machines. He/she ought need to buy more copying machines number to satisfy any one of these 100 employee individual copyiing task need.In conclusion, effective office or factory or warehouse space moving facility management will be one part task of (FM) function. If the office or factory or warehouse can have accurate equipment, machine, furniture number to avoid excessive or shortage number problem to cause employees often feel moving difficult problem in their workplace when they need to move to another location to work in office or warehouse or factory as well as whether the staff needs often spend time to wait the another employee to use the copying machine to print whose document or fax machine to deliver whose document. Then, it is not that fax or printing machines number is not enough to provide the employees to use in the office or warehouse or factory workplace.

How and why effective facility management can influence organizational performance and efficiency to be raised? Has it indirect relationship to influence employee individual positive or negative emotion to work in organizations. This books will indicates some cases to explain whether facility management can influence organizational performance, instead of keeping equipment and construction facility quality function.

In logistic industry, (FM) works at two level on the one hand, it provides a safe and efficient working environment, which is essential to influence warehouse workers whether how they perform to do their manufacturing tasks or logistic goods delivery tasks in warehouse. When they feel the warehouse is safe environment to work. They will not need to consider anywhere has risk to cause they die by accident in warehouse. Hence, they can concentrate on doing their every tasks . On the other hand, it can involve strategic issues, such as property ( warehouse workplace and management, strategy property decision and warehouse facility, e.g. manufacturing machine, facility maintenance and checking planning and maintenance planning development.However, reducing the operating expense issue will be the main aim when the logistic company feels that it has need to set up one in-house facility management department to carry on any maintenance service for its warehouses' any workplace property and manufacturing machines facilities. So, when the logistic company decides to implement one facility management department, it needs to ensure its facility management department can bring the minimum level of keeping manufacturing performance and efficiency to its warehouses' any manufacturing machines and warehouses' property to avoid to be damaged in short term, such as loss of business due to failure in service, provision of project to customer satisfaction, provision of safe environment, effective utilisation of workplace space, e.g. warehouse effectiveness and communication between the workers and the logistic managers in the warehouse workplace, due to the warehouse's space is not enough maintenance service reliability to the logistic company's warehouse, responsiveness of the warehouse's worker individual negative emotion problem, due to he/she often feels need to work in one unsafe warehouse working environment. Hence, it seems that poor or unsafe warehouse working environment can influence workers feel negative emotion to work to bring low efficiency ( inefficiency) or under productive performance in warehouse. It has relationship to influence they to bring psychological negative emotion feeling to work when the organization lacks one effective warehouse management repairing service to be provided to the warehouse's facilities and properties' maintenance needs in order to avoid ineffective measurement and misleading of performance.