Expectations

This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan

"The Expectations announces a dazzling new voice in American fiction." --Jennifer Egan, author of Manhattan Beach St. James is an exclusive New England boarding school known for grooming generations of leaders. Ben Weeks is a true insider -- his ancestors helped found St. James, his older brother taught him all the slang, and he's just won a national championship in squash. But after fourteen long years of waiting, Ben arrives at school only to find that the reality of St. James doesn't quite match up with his imaginings. At the same time, his new roommate, Ahmed Al-Khaled, the son of a fabulously wealthy Emirati sheik, can't navigate the unspoken rules of New England blue bloods. Even as Ben and Ahmed struggle to prove themselves in the place they have revered for so long, each of them must face losing it forever. The Expectations is at once a finely drawn portrait of American privilege and a subtle exploration of class, race, and tradition. Above all, it is a tender, sharp, and evocative debut about the pain and treachery of adolescence, and the difficulty--wherever one finds oneself--of truly belonging.

In this sharply observed novel set in and around London, three college friends, now in their thirties, must come to terms with the gap between the lives they imagined for themselves and reality in the face of marriage, fertility struggles, and loss. In her first year of motherhood after an unplanned pregnancy, Cate is constantly exhausted, spiraling into self-doubt and postpartum anxiety. Her husband Sam seems oblivious, but maybe she’d prefer he remain in the dark. How can she admit the unthinkable—that she misses her freedom? In contrast, Hannah continues to endure round after round of unsuccessful IVF treatments. The process is taking its toll on her physically and emotionally—and, she worries, creating distance between her and her husband Nathan. She is godmother to Cate’s son, but every time they get together, it’s a trigger. Beautiful and unattached, Lissa is re-evaluating what it means to be an actress in her thirties. While she fiercely resists convention, she’s also lonely. A chance encounter in the British Library with Nathan has her wondering if she missed her best chance at love when she introduced him to Hannah. As each woman longs for what the others seemingly possess, will their bonds of friendship sustain them in this liminal phase of their lives—or will their envy and desire tear them apart?

Interweaving key cultural, economic, social, and political events, a history of the United States in the post-World War II era ranges from 1945, through a turbulent period of economic growth and social upheaval, to Watergate and Nixon's 1974 resignation

Moral expectation is a concept with which all of us are well acquainted. Already as children we learn that certain courses of action are expected of us. We are expected to perform certain actions, and we are expected to refrain from other actions. Furthermore, we learn that something is morally wrong with the failure to do what we are morally expected to do. A central theme of this book is that moral expectation should not be confused with moral obligation. While we are morally expected to do everything we are obligated to do, a person can be morally expected to do some things that he or she is not morally obligated to do. Although moral expectation is a familiar notion, it has not been the object of investigation in its own right. In the early chapters Mellema attempts to provide a philosophical account of this familiar notion, distinguish it from other types of expectations, and show how it is possible to form false moral expectations. Subsequent chapters explore the role of moral expectation in agreements between people, analyze ways that people avoid moral expectation, illustrate how groups can have moral expectations, and view moral expectation in the context of our relationship with divine beings. The final chapter provides insight into how moral expectation operates in people's professional lives.

Moral expectation is a concept with which all of us are well acquainted. Already as children we learn that certain courses of action are expected of us. We are expected to perform certain actions, and we are expected to refrain from other actions. Furthermore, we learn that something is morally wrong with the failure to do what we are morally expected to do. A central theme of this book is that moral expectation should not be confused with moral obligation. While we are morally expected to do everything we are obligated to do, a person can be morally expected to do some things that he or she is not morally obligated to do. Although moral expectation is a familiar notion, it has not been the object of investigation in its own right. In the early chapters Mellema attempts to provide a philosophical account of this familiar notion, distinguish it from other types of expectations, and show how it is possible to form false moral expectations. Subsequent chapters explore the role of moral expectation in agreements between people, analyze ways that people avoid moral expectation, illustrate how groups can have moral expectations, and view moral expectation in the context of our relationship with divine beings. The final chapter provides insight into how moral expectation operates in people’s professional lives.

For over a quarter of a century the problem of losing church members has progressively increased. Today the situation is so bad that less than one-third of the members in some churches attend worship services. Church leaders are crying for help.In an effort to help church leaders, the Billy Graham School of the Southern Baptist Theological Seminary conducted a massive research project involving nearly 287 churches. The most revealing aspect of the study was that the higher expectations placed on members, the greater the likelihood that the members would stay and be involved with the church. Using the data gathered from this project, Thom Rainer presents the first-ever comprehensive study about 'closing the back door.' Rainer looks at why people are leaving the church and how church leaders can keep the members.

This witty and engaging collection of essays from the charismatic star of Southern Charm offers rip-roaring stories and tongue-in-cheek advice on everything from relationships to travel to popular culture and beyond. Perfect for fans of authors as wide-ranging as Andy Cohen to Tucker Max. Shep Rose, star of Southern Charm and owner of Shep Gear, shares this irreverent and relatable collection of lessons and anecdotes about living an untamed, genuine life, raising hell yet having fun along the way. With his signature endearingly snarky voice, he explores topics as varied as the trials and tribulations of being a late bloomer, the ins and outs of ghosting, how to talk about politics without resorting to blows, the dos and don’ts of getting drunk abroad, and much more. Shep has caroused around the world, from Hong Kong to Dubai to the mean streets of Charleston, and the fact that he hasn’t been the subject of a Locked Up Abroad episode defies all logic. Average Expectations is a chronicle of one lucky SOB and the exploits that got him where he is today, with advice and stories that will help unleash your inner rabble-rouser, inspire you to live an untamed life, and remind you that at the end of the day, life is all about having fun, having a laugh, and, most important of all, being in on the joke.

This book is about understanding where your expectations come from, what drives them, why you aren't always aware of them, how to come to peace after being upset by an expectation going unmet, and increasing communication with yourself and others.