Essential Management Skills For Pharmacy And Business Managers

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

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Getting Started as a Pharmacy Manager is designed to provide an easy and concise resource of relevant information for the new pharmacist graduate or newly promoted pharmacy manager. The information in the book is applicable to real-life situations, regardless of practice setting, because it provides insights into issues that most pharmacy managers will face, such as human resources, financial procedures, pharmacy law and patient confidentiality, business plan development, and successful leadership development. Profiles of pharmacy managers provide additional insight into the way to prepare for, maintain, and sustain a successful career in pharmacy management.

Editors Desselle and Zgarrick have brought together 33 contributed chapters in their endeavor to prepare pharmacy students for the realities of managing a practice. After a section on why it's important to study management in pharmacy school, coverage includes the various ins-and-outs of managing oneself (understanding stress), operations, people,

"Essentials of Pharmacy Management is an accessible introduction to management in an increasingly business-oriented environment. It provides a jump-start to leadership roles and career advancement. This textbook provides pharmacy students with an understanding of business processes used, and how those processes impact their practice of pharmacy in providing patient care. The material provides those who aspire to become managers in healthcare organizations with a foundation of how to manage in an environment that is focused on "the business of healthcare." For pharmacists who prefer not to move into management positions, the book explains how and why business decisions are made relative to practice."--Publisher.

Although pharmacy students and pharmacists receive considerable training and guidance on pharmacy practice, relatively little published information is available on business management specifically relevant to pharmacy. This new text provides a comprehensive introduction to the fundamentals of business management, and will help guide both potential and practising pharmacists, pharmacy owners, branch managers and students through the many pitfalls of running a successful pharmacy. A series of case studies serves to illustrate how material may be applied in practice.

Over the past years, the changing nature of pharmacy practice has caused many to realize that the practice must not only be managed, but also led. Leadership and Management in Pharmacy Practice discusses a variety of leadership and managerial issues facing pharmacists now and in the future. This second edition has been reorganized by placing leader

New Chapter on Leadership: While management and leadership are distinct concepts, they are often taught together in pharmacy management courses. Completely new version of chapter on Accounting, Financial Statements, and Financial Analysis (shorter and better focused on what pharmacists are interested in). New Chapter on Medicare Part D: Needed because of the huge impact it has had on pharmacy (particularly community pharmacy). Evidence-based: Management theory and models directly applied to pharmacy practice with appropriate cases and examples Chapter-opening learning objectives and case study Chapter-closing Q&A