Conflict 101

From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager’s role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you’ll not only become a stronger manager--you’ll build a much stronger team.

′...effectively fills a long-standing void and will no doubt be hailed as a much-needed new addition to the literature... This text very much exemplifies the strength of Ho-Won Jeong as a theorist and one of the more prolific writers in the larger peace and conflict studies field... the final three chapters on ′De-escalation Dynamics′ (which includes a brief section on third party intervention), on ′Conciliation Strategies,′ and especially the one on ′Ending Conflict,′ which provides a range of outcomes beyond the usual focus on third party intervention (read mediation) epitomizes the value of this new text′ - Journal of Peace Research ′...an awesome tour d′horizon of modern war, violence, and confrontation within and between nations. Illustrating via just about every conflict in every corner of the world, the author invokes an endless array of insights and interpretations, ranging from the micro to the macro, beautifully written in a seamless sequence of closely linked and discursive essays.′ - Professor J. David Singer, University of Michigan ′Ho-Won Jeong has written an illuminatinbg analysis of the dynamics of conflict. He lays out the tools we have to analyze conflict in a literate and comprehensive way. A valuable book for anyone interested in a more comprehensive understanding of conflict, its sources, and its deescalation and termination′ - Janice Gross Stein, Belzberg Professor of Conflict Management, Director, Munk Centre for International Studies, University of Toronto ′Jeong has successfully combined behavioral and structural analysis of the dynamics of social conflict. This volume covers the multiple dimensions - escalation, entrapment, de-escalation, termination, and resolution - both of violent and non-violent confrontation between adversaries, as well as the utility and limitations of external intervention. For students of the social sciences, it should serve as an excellent introduction to the complex realities of social conflict.′ - Milton Esman, John S. Knight Professor of International Studies, Emeritus, Cornell University By examining the dynamic forces which shape and re-shape major conflicts, this timely book provides students with the knowledge base needed to successfully study conflict sources, processes and transformations. Broad in focus, it addresses the multiple social, political and psychological features central to understanding conflict situations and behaviour. A range of both recent and historical examples (including the Arab-Israeli conflict, the ′War on Terrorism′, the Cold War, and the civil wars in Sudan, former Yugoslavia and Sri Lanka) are discussed, illustrating the application of concepts and theories essential to the analysis of inter-group, inter-state and intra-state conflict and conflict resolution in a wider context. Understanding Conflict and Conflict Analysis is key reading for students of international relations, peace and conflict studies, conflict resolution, international security and international law.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Conflict Resolution 101: Navigating Difficult Situations Conflict is a disagreement, usually with someone else, over something important. It is a natural part of life, but it can also be a source of stress and frustration. Conflict can arise in any situation where people have different opinions, values, or goals. There are many different ways to handle conflict. Some people avoid it, while others try to confront it head-on. Some people are able to resolve their conflicts quickly and peacefully, while others find it more difficult. The book covers the following: Chapter 1: Understanding Conflict 1.1 Defining Conflict and Its Impact 1.2 Types of Conflict: Interpersonal, Organizational, and Cultural 1.3 The Nature and Causes of Conflict 1.4 The Importance of Addressing Conflict 1.5 Conflict Resolution Styles and Approaches Chapter 2: Communication Skills for Conflict Resolution 2.1 Active Listening: The Key to Effective Communication and Conflict Resolution 2.2 Verbal and Nonverbal Communication Techniques for Conflict Resolution 2.3 Assertive Communication and "I" Statements for Conflict Resolution 2.4 Emotional Intelligence in Conflict Resolution 2.5 Overcoming Barriers to Communication for Conflict Resolution Chapter 3: Analyzing and Assessing Conflict 3.1 Identifying the Underlying Issues in Conflict 3.2 Conflict Analysis Tools and Models 3.3 Power Dynamics and Conflict 3.4 Cultural Considerations in Conflict Resolution 3.5 Assessing the Level of Conflict and Its Potential Impact Chapter 4: Managing Emotions in Conflict Resolution 4.1 Emotional Awareness and Regulation for Conflict Resolution 4.2 Dealing with Anger and Frustration in Conflict Resolution 4.3 Empathy and Perspective-Taking in Conflict 4.4 Managing Stress and Emotional Triggers for Conflict Resolution 4.5 Emotional Support and Conflict Resolution Chapter 5: Negotiation and Problem-Solving for Conflict Resolution 5.1 Principles of Effective Negotiation for Conflict Resolution 5.2 Strategies for Collaborative Problem-Solving for Conflict Resolution 5.3 Generating Win-Win Solutions in Conflict Resolution 5.4 Managing Compromise and Trade-Offs in Conflict Resolution 5.5 Mediation and Facilitation Techniques in Conflict Resolution Chapter 6: Assertiveness and Conflict Resolution 6.1 Understanding Assertiveness and Its Role in Conflict Resolution 6.2 Assertive Communication Techniques for Conflict Resolution 6.3 Setting Boundaries and Managing Conflict 6.4 Overcoming Fear and Building Confidence in Conflict Resolution 6.5 Balancing Assertiveness with Empathy and Cooperation in Conflict Resolution Chapter 7: Conflict Resolution in the Workplace 7.1 Conflict Resolution in a Professional Setting 7.2 Addressing Conflict with Colleagues and Supervisors 7.3 Team Conflict and Collaboration 7.4 Conflict Resolution in Remote Work Environments 7.5 Addressing Workplace Bullying and Harassment for Conflict Resolution Chapter 8: Conflict Resolution in Personal Relationships 8.1 Conflict Resolution in Intimate Relationships 8.2 Effective Communication in Relationships for Conflict Resolution 8.3 Managing Conflicts with Family Members 8.4 Resolving Conflict with Friends and Peers 8.5 Conflict Resolution in Parenting and Caregiving Chapter 9: Cultural and Cross-Cultural Conflict Resolution Chapter 10: Conflict Resolution in High-Stakes Situations Chapter 11: Conflict Resolution for Leaders and Managers Chapter 12: Building Sustainable Conflict Resolution Skills

Conflict is inevitable, in everyday life and—especially in today’s increasingly non-hierarchical organizations—in the workplace. So what has always been a key leadership skill—conflict resolution—has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method—summarized in ten steps—for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

The contributors to this fully revised volume, a team of international experts with both academic and professional experience in the field, provide a broad range of geographical and disciplinary perspectives. Covering theory, research and practice, they analyze the different types of conflict and offer a thorough examination of the influences on conflict - structural, situational, strategic and cultural. Exploring conflict management and resolution, they also discuss negotiation, mediation, peace-keeping and peace-building.

Ken Sande, author of the bestselling classic The Peacemaker, has long been a trusted resource on the topic of conflict resolution. In Resolving Everyday Conflict, Sande distills his message to the essentials, quickly equipping readers with the tools they need to bring peace to their relationships. Everyone encounters conflict--whether it be with a coworker, family member, friend, or complete stranger. And yet we all desire harmony in our relationships. Resolving Everyday Conflict is a practical, biblical, concise guide to peacemaking in everyday life that can turn tumultuous relationships into peaceful ones.

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.