Builder

Sam Brooks, a young superintendent with ProCon Builders, has been given responsibility for the largest and most complicated project of his career. He struggles with all of the common difficulties in construction -- lack of communication, coordination issues, and other kinds of wasteful occurrences that rob his project of time and money, while leaving him and his team frustrated and overworked. Luckily, his friend, mentor, and co-worker, Alan Phillips, brings the benefit of his experience and his knowledge of Lean Construction tools and processes to help Sam learn valuable skills for improving the operation of his project. Together, Sam and Alan discuss the merits and explore the practical applications of: Daily Huddles Visual Communication The "Eight Wastes" Managing Constraints Pull Planning The Last Planner System(TM) Percent Plan Complete

"A biography of Philip Freelon, whose rich family history and deep understanding of Black culture brought him to the role of lead architect for the Smithsonian's National Museum of African American History and Culture"--

Begin your new construction with twenty-six letters... Where would a sentence be without words? And what's a word without letters? Just like when constructing a building, you have to build your words from the ground up! Foreman Kurt Cyrus brings architect Ann Whitford Paul's poem to incredible heights with vivid illustrations that will make everyone want to be a word builder!

The House That She Built is inspired by and dedicated to the REAL women behind the home built exclusively by a team of women in construction, skilled tradeswomen, and women-owned companies. The House That She Built educates young readers about the people and skills that go into building a home. One by one, children learn about the architect, framer, roofer and many more as they contribute their individual skills needed to complete the collective project -- a new home. With illustrations that connect and empower and words that build upon each other with each page, this book will leave all kids (she, he, and they) excited about their own skills and interested in learning new ones.

"'As a boy in the late 1930s, young Boden's life is changed for ever the day his neighbour Dudley drives him over the mountains into the vast snow-covered plains of the Mackenzie Country. He realises he will never be the same again. Years later, the 20-year-old Boden, now a university student, helps build an alpine hut high up on the eastern slopes of Mount Cook. Living in snow caves while the hut is built, Boden forms important relationships with members of his working party, most notably with Walter, a conscientious objector from the Second World War" --Back cover.

This resource is the latest in NAHB's long commitment to home buyer preferences research. It provides the most current and accurate information on buyer preferences so that you can deliver the home (and community) that today's buyers want and are willing to pay for. In this latest study, the analysis shows not only what the typical, average buyer wants in terms of features, layout, technology or community amenities, but also how those preferences differ based on demographic factors, such as age, race/ethnicity, geographic location, income or price point.

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.

Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.