Amazon Connect

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

Explore Kinesis managed services such as Kinesis Data Streams, Kinesis Data Analytics, Kinesis Data Firehose, and Kinesis Video Streams with the help of practical use cases Key FeaturesGet well versed with the capabilities of Amazon KinesisExplore the monitoring, scaling, security, and deployment patterns of various Amazon Kinesis servicesLearn how other Amazon Web Services and third-party applications such as Splunk can be used as destinations for Kinesis dataBook Description Amazon Kinesis is a collection of secure, serverless, durable, and highly available purpose-built data streaming services. This data streaming service provides APIs and client SDKs that enable you to produce and consume data at scale. Scalable Data Streaming with Amazon Kinesis begins with a quick overview of the core concepts of data streams, along with the essentials of the AWS Kinesis landscape. You'll then explore the requirements of the use case shown through the book to help you get started and cover the key pain points encountered in the data stream life cycle. As you advance, you'll get to grips with the architectural components of Kinesis, understand how they are configured to build data pipelines, and delve into the applications that connect to them for consumption and processing. You'll also build a Kinesis data pipeline from scratch and learn how to implement and apply practical solutions. Moving on, you'll learn how to configure Kinesis on a cloud platform. Finally, you’ll learn how other AWS services can be integrated into Kinesis. These services include Redshift, Dynamo Database, AWS S3, Elastic Search, and third-party applications such as Splunk. By the end of this AWS book, you’ll be able to build and deploy your own Kinesis data pipelines with Kinesis Data Streams (KDS), Kinesis Data Firehose (KFH), Kinesis Video Streams (KVS), and Kinesis Data Analytics (KDA). What you will learnGet to grips with data streams, decoupled design, and real-time stream processingUnderstand the properties of KFH that differentiate it from other Kinesis servicesMonitor and scale KDS using CloudWatch metricsSecure KDA with identity and access management (IAM)Deploy KVS as infrastructure as code (IaC)Integrate services such as Redshift, Dynamo Database, and Splunk into KinesisWho this book is for This book is for solutions architects, developers, system administrators, data engineers, and data scientists looking to evaluate and choose the most performant, secure, scalable, and cost-effective data streaming technology to overcome their data ingestion and processing challenges on AWS. Prior knowledge of cloud architectures on AWS, data streaming technologies, and architectures is expected.

With the help of engaging activities, learn how to leverage Amazon Web Services for building serverless intelligent applications that can process information in no time Key FeaturesLearn how to integrate Amazon's Simple Storage Services with AI and NLP projectsGet to grips with serverless computing and its applicationsCreate intelligent applications such as chatbots and image recognition modelsBook Description Are you fascinated with applications like Alexa and Siri and how they accurately process information within seconds before returning accurate results? Are you looking for a practical guide that will teach you how to build intelligent applications that can revolutionize the world of artificial intelligence? The Applied AI and NLP Workshop will take you on a practical journey where you will learn how to build artificial intelligence (AI) and natural language processing (NLP) applications with Amazon Web services (AWS). Starting with an introduction to AI and machine learning, this book will explain how Amazon S3, or Amazon Simple Storage Service, works. You'll then integrate AI with AWS to build serverless services and use Amazon's NLP service Comprehend to perform text analysis on a document. As you advance, the book will help you get to grips with topic modeling to extract and analyze common themes on a set of documents with unknown topics. You'll also work with Amazon Lex to create and customize a chatbot for task automation and use Amazon Rekognition for detecting objects, scenes, and text in images. By the end of The Applied AI and NLP Workshop, you'll be equipped with the knowledge and skills needed to build scalable intelligent applications with AWS. What you will learnGrasp the fundamentals of AI, ML, and AWSExplore the AWS command line, its interface, and its applicationsImport and export data to Amazon S3Perform topic modeling on a set of documents to analyze common themesDevelop a custom chatbot to get the latest stock market quotesCreate a personal call center and connect it to the chatbotWho this book is for If you are a machine learning enthusiast, data scientist, or programmer who wants to explore AWS's artificial intelligence and machine learning capabilities, this book is for you. Although not necessary, a basic understanding of AI and NLP will assist with grasping key topics quickly.

This guide covers how to get started with using Amazon Connect to make and receive calls, generate helpful metrics and reporting, manage user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.

This fast-paced guide will quickly enhance your skills to develop a highly scalable Cloud environment Key Features Efficiently build a highly scalable and reliable cloud environment for your applications with AWS Leverage the various AWS components and services to build a secure, reliable, and robust environment to host your applications on This quick-start guide will quickly enhance your skills to develop highly scalable services Book Description AWS is at the forefront of Cloud Computing today. Businesses are adopting AWS Cloud because of its reliability, versatility, and flexible design. The main focus of this book is teaching you how to build and manage highly reliable and scalable applications and services on AWS. It will provide you with all the necessary skills to design, deploy, and manage your applications and services on the AWS cloud platform. We’ll start by exploring Amazon S3, EC2, and so on to get you well-versed with core Amazon services. Moving on, we’ll teach you how to design and deploy highly scalable and optimized workloads. You’ll also discover easy-to-follow, hands-on steps, tips, and recommendations throughout the book and get to know essential security and troubleshooting concepts. By the end of the book, you’ll be able to create a highly secure, fault tolerant, and scalable environment for your applications to run on. What you will learn Find out about IAM to access AWS services securely Explore EC2 (virtual server) and scale up/down your application based on heavy traffic Learn about unlimited data storage service S3 and host a static website within minutes Get to grips with Relational Databases and NoSQL databases under the AWS ecosystem Understand the caching mechanism Get to know about notifications service and monitor AWS services Secure and troubleshoot your AWS architecture Who this book is for This book is for IT professionals and system administrators looking to design, deploy, and manage your applications and services on the AWS cloud platform. It’s also ideal for developers looking to build highly scalable cloud-based services. A basic understanding of AWS would be beneficial.

STRUGGLING TO COME TO GRIPS WITH CLOUD TECHNOLOGY? Amazon Web Services offer on-demand cloud services created with customer satisfaction in mind. AWS is one of the best cloud services out there, but starting the tech can be tricky if you don't have the right guide. This book was written exactly for anyone wanting to use cloud systems in their place of work, for the first time. It's one of the only books on the market that holds your hand and guides you step by step to setting up Amazon Web Services for yourself. You won't get this quality of cloud computing information anywhere else! It gets straight to the point allowing you get finished with setting up the ground-breaking technology FASTER. No hype! No fuss! Just pure value! This amazing book will cover: > Fundamentals of cloud computing; > Basic terminologies for the AWS cloud platform; > Cloud computing security (VERY IMPORTANT for businesses!); > Basics of SaaS, PaaS, IaaS cloud computing services; > Cloud computing development models; > Mobile Services with AWS Amplify, Pinpoint and AWS AppSync; > Network and Content Delivery; > Developer tools such as AWS Code Commit and AWS X-Ray; > Management tools such as Cloud Formation and AWS control tower; > Using managed Blockchain for Amazon Quantum Ledger Databases (QLDB); > Security, Identity and compliance; > Business applications such as Alexa, Amazon Chime and Toll (video conferencing); > Cost Management (Often Overlooked!); > Desktop and App streaming; > Which one is better? Artificial intelligence or Machine Learning?; > Game Dev (Fantastic for Indie Developers!); > Internet of things (IOT); > And so much more! Finally, you will be able to effectively utilise the resource that is AWS cloud services, in record time and you'll have fun along the way!

With this practical book, AI and machine learning practitioners will learn how to successfully build and deploy data science projects on Amazon Web Services. The Amazon AI and machine learning stack unifies data science, data engineering, and application development to help level upyour skills. This guide shows you how to build and run pipelines in the cloud, then integrate the results into applications in minutes instead of days. Throughout the book, authors Chris Fregly and Antje Barth demonstrate how to reduce cost and improve performance. Apply the Amazon AI and ML stack to real-world use cases for natural language processing, computer vision, fraud detection, conversational devices, and more Use automated machine learning to implement a specific subset of use cases with SageMaker Autopilot Dive deep into the complete model development lifecycle for a BERT-based NLP use case including data ingestion, analysis, model training, and deployment Tie everything together into a repeatable machine learning operations pipeline Explore real-time ML, anomaly detection, and streaming analytics on data streams with Amazon Kinesis and Managed Streaming for Apache Kafka Learn security best practices for data science projects and workflows including identity and access management, authentication, authorization, and more

Become a master Solutions Architect with this comprehensive guide, featuring cloud design patterns and real-world solutions for building scalable, secure, and highly available systems Purchase of the print or Kindle book includes a free eBook in PDF format. Key Features Gain expertise in automating, networking, migrating, and adopting cloud technologies using AWS Use streaming analytics, big data, AI/ML, IoT, quantum computing, and blockchain to transform your business Upskill yourself as an AWS solutions architect and explore details of the new AWS certification Book Description Are you excited to harness the power of AWS and unlock endless possibilities for your business? Look no further than the second edition of AWS for Solutions Architects! Packed with all-new content, this book is a must-have guide for anyone looking to build scalable cloud solutions and drive digital transformation using AWS. This updated edition offers in-depth guidance for building cloud solutions using AWS. It provides detailed information on AWS well-architected design pillars and cloud-native design patterns. You'll learn about networking in AWS, big data and streaming data processing, CloudOps, and emerging technologies such as machine learning, IoT, and blockchain. Additionally, the book includes new sections on storage in AWS, containers with ECS and EKS, and data lake patterns, providing you with valuable insights into designing industry-standard AWS architectures that meet your organization's technological and business requirements. Whether you're an experienced solutions architect or just getting started with AWS, this book has everything you need to confidently build cloud-native workloads and enterprise solutions. What you will learn Optimize your Cloud Workload using the AWS Well-Architected Framework Learn methods to migrate your workload using the AWS Cloud Adoption Framework Apply cloud automation at various layers of application workload to increase efficiency Build a landing zone in AWS and hybrid cloud setups with deep networking techniques Select reference architectures for business scenarios, like data lakes, containers, and serverless apps Apply emerging technologies in your architecture, including AI/ML, IoT and blockchain Who this book is for This book is for application and enterprise architects, developers, and operations engineers who want to become well versed with AWS architectural patterns, best practices, and advanced techniques to build scalable, secure, highly available, highly tolerant, and cost-effective solutions in the cloud. Existing AWS users are bound to learn the most, but it will also help those curious about how leveraging AWS can benefit their organization. Prior knowledge of any computing language is not needed, and there's little to no code. Prior experience in software architecture design will prove helpful.

Foreword by Werner Vogels, Vice President and Corporate Technology Officer, Amazon The AWS exam has been updated. Your study guide should be, too. The AWS Certified Developer Official Study Guide–Associate Exam is your ultimate preparation resource for the latest exam! Covering all exam objectives, this invaluable resource puts a team of AWS experts at your side with expert guidance, clear explanations, and the wisdom of experience with AWS best practices. You’ll master core services and basic architecture, and equip yourself to develop, deploy, and debug cloud-based applications using AWS. The AWS Developer certification is earned by those who demonstrate the technical knowledge and skill associated with best practices for building secure, reliable cloud-based applications using AWS technology. This book is your official exam prep companion, providing everything you need to know to pass with flying colors. Study the AWS Certified Developer Exam objectives Gain expert insight on core AWS services and best practices Test your understanding of key concepts with challenging chapter questions Access online study tools including electronic flashcards, a searchable glossary, practice exams, and more Cloud computing offers businesses the opportunity to replace up-front capital infrastructure expenses with low, variable costs that scale as they grow. This customized responsiveness has negated the need for far-future infrastructure planning, putting thousands of servers at their disposal as needed—and businesses have responded, propelling AWS to the number-one spot among cloud service providers. Now these businesses need qualified AWS developers, and the AWS certification validates the exact skills and knowledge they’re looking for. When you’re ready to get serious about your cloud credentials, the AWS Certified Developer Official Study Guide–Associate Exam is the resource you need to pass the exam with flying colors. NOTE: As of October 7, 2019, the accompanying code for hands-on exercises in the book is available for downloading from the secure Resources area in the online test bank. You'll find code for Chapters 1, 2, 11, and 12.