A Costumers Library Unlockd

This book provides photographs of portraits, miniatures, tomb sculptures, engravings, woven textiles and embroideries of clothes found in the wardrobe of Queen Elizabeth. It is an invaluable reference for students of the history of dress and embroidery, for social historians and art historians.

The inspiring true story of demonstrators standing up for the love of a library, from a New York Times bestselling illustrator In January 2011, in a moment that captured the hearts of people all over the world, thousands of Egypt's students, library workers, and demonstrators surrounded the great Library of Alexandria and joined hands, forming a human chain to protect the building. They chanted "We love you, Egypt!" as they stood together for the freedom the library represented. Illustrated with Susan L. Roth's stunning collages, this amazing true story demonstrates how the love of books and libraries can unite a country, even in the midst of turmoil.

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

Building libraries on the bookstore model.

Millions of words of scholarship have been expended on the world’s most famous author and his work. And yet a critical part of the puzzle, Shakespeare’s library, is a mystery. For four centuries people have searched for it: in mansions, palaces and libraries; in riverbeds, sheep pens and partridge coops; and in the corridors of the mind. Yet no trace of the bard’s manuscripts, books or letters has ever been found. The search for Shakespeare’s library is much more than a treasure hunt. The library’s fate has profound implications for literature, for national and cultural identity, and for the global Shakespeare industry. It bears upon fundamental principles of art, identity, history, meaning and truth. Unfolding the search like the mystery story that it is, acclaimed author Stuart Kells follows the trail of the hunters, taking us through different conceptions of the library and of the man himself. Entertaining and enlightening, Shakespeare’s Library is a captivating exploration of one of literature’s most enduring enigmas. Stuart Kells is an author and book-trade historian. His 2015 book Penguin and the Lane Brothers won the Ashurst Business Literature Prize. An authority on rare books, he has written and published on many aspects of print culture and the book world. Stuart lives in Melbourne with his family. 'Stuart Kells presents a fascinating and persuasive new paradigm that challenges our preconceptions about the Bard’s literary talent.’ Age ‘A delight to read, a wonderful piece of erudition and dazzling detective work.’ David Astle, Evenings on ABC Radio Melbourne ‘An excellent and incredibly fascinating read.’ 3RRR Backstory 'A fascinating examination of a persistent literary mystery.’ Publishers Weekly ‘Kells’s reflections are wonderfully romantic, wryly funny...There’s no doubt we can all learn a lot from the magnificently obsessive and eloquent Kells.’ Australian on The Library: A Catalogue of Wonders ‘Kells is a magnificent guide to the abundant treasures he sets out.’ Mathilda Imlah, Australian Book Review on The Library: A Catalogue of Wonders ‘If you think you know what a library is, this marvellously idiosyncratic book will make you think again. After visiting hundreds of libraries around the world and in the realm of the imagination, bibliophile and rare-book collector Stuart Kells has compiled an enchanting compendium of well-told tales and musings both on the physical and metaphysical dimensions of these multi-storied places.’ Age on The Library: A Catalogue of Wonders

Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.

Cryptology includes data encryption (cryptography), cryptographic protocols and code breaking to provide the fundamentals of data security. This new book introduces cryptography in a unique and non-mathematical style. Cryptology Unlocked explains encryption, crypto analysis (classic and modern algorithms), cryptographic protocols, digital standards and much more. This innovative book will reveal some of the dangers of code breaking, and highlights ways to master code-breaking and attack algorithms. Topics range from the simplest enciphering methods to precise investigations of modern algorithms. Everything you need to understand the delicate balance between complex and actual information, with a peppering of anecdotes along the way. Join the cryptology adventure, and understand: The difference between good and bad algorithms Whether or not secret services can read all messages The real-world affect cryptography had on World War II The unspoken security risks behind digital mobile standards GSM and UMTS The everyday implications on digital signatures, PINs and online banking

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library’s Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to ‘get it right for their customers’. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. Discusses ‘customer service’ in a library setting Translates ‘management theory’ into useful practice information Examines building relationships, meeting customer needs, and marketing and communication Provides examples of practical experience grounded in recent, transferable experience