54 Golden Nuggets

This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.

When gold was discovered on the Fraser River, the rush was on. By early spring of 1858 the need for shelter, food, rest stops and stores became very apparent, as miners and would-be-miners made their way up into the hinterland. From Yale to Barkerville, roadhouses sprung up along the Cariboo's gold-rush trail. From their crude beginning, the roadhouses soon grew to be more than just stopovers. The roadhouses are gone, but the communities, villages, towns and cities remain. Golden Nuggets, with pictures and written text, brings the roadhouses back to life and gives us a glimpse of yesterday.

Gold Nuggets Galore provides distilled advice on how to behave in business in the form of easy-to-remember sayings and short sentences that will enable you to focus and communicate effectively.

Grouped by general topic, this collection of the best "Sales Clinic" columns in Hotel Management written by Howard Feiertag over the course of 35 years provides an abundance of juicy nuggets of tips, tactics, and techniques for professionals and newbies alike in the hospitality sales field. Readers will take a journey down the road of the development of hospitality sales from the pre-technology era (when knowing how to use a typewriter was a must) to today’s reliance on digital technology, rediscovering that many of the old techniques that are still applicable today.

When God's Word is hid in our heart, it makes it hard for the devil to wage war in our minds. A Word-filled heart will empower hands to do right, eyes to see right, feet to walk right, ears to hear right, and minds to think right. The heart is the dressing room for words and emotions, which in turn are acted out on the stage of life. Dr. Clarence Talley, Sr. offers these golden nuggets of wisdom to those who are seeking the truth that can only be found in God's Word. Talley contends that life must be faced with a power that is beyond anything man possesses. That power is found only in God's Word. It is His wisdom personified in Jesus Christ that safeguards us from the wiles of the devil. Without wisdom we cannot handle life. Life will handle us. It will beat us up. It will push us over. It will subdue our efforts. As a result, we need Godly wisdom: wisdom to understand ourselves, wisdom to build better families, wisdom to get along with others, wisdom to handle our personal finances, wisdom to handle emotional ups and downs, and wisdom to live holy lives. Between the following pages lie golden nuggets of wisdom that will benefit the soul, spirit, and body. Access them, download them, and put them to use. Golden nuggets of wisdom